• Report: #258070

Complaint Review: Hydroderm Wrinkle Cream

  • Submitted: Sun, July 01, 2007
  • Updated: Sat, August 18, 2007

  • Reported By:Barrington Rhode Island
Hydroderm Wrinkle Cream
hydroderm.com Nationwide U.S.A.

Hydroderm Wrinkle Cream free trial is not free, refund never received Culver City California

*Consumer Comment: Great Customer Experience!

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Free trial - pay shipping only (Hydroderm wrinkle cream). Ad on internet (Yahoo). Upon receiving product I discovered they sent full size and charged my credit card full price.

And they were going to keep sending product regularly.(In fine print).

I called phone # on my ctedit card bill and was told I may return unopened product for refund and cancellation.

I returned product (unopened) by USPS immediately and paid postage plus extra for notice when return package received by company.

I never got Return Receipt. And of course, I never got refund. And it's been months now. But I'm assuming my "order" for repeat shipments was cancelled (cross fingers) since I haven't received any more shipments, yet, anyway.

I believe they don't get good reports from BBB. But I think more should be done. They ripped-off a senior citizen here and I need my refund.

Pamela
Barrington, Rhode Island
U.S.A.

This report was posted on Ripoff Report on 07/01/2007 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hydroderm-Wrinkle-Cream/nationwide/Hydroderm-Wrinkle-Cream-free-trial-is-not-free-refund-never-received-Culver-City-Californ-258070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Great Customer Experience!

AUTHOR: Rip Of Scam - (U.S.A.)

I did sign up for Hydroderm's 30 day trial & thought I was getting a sample.
When I was billed after 30 days I contacted them and one of their reps explained the details of the offer & also apologized for the misunderstanding. She then offered me a great discount on my next order. The deal was so good I could not refuse. I am now a satisfied customer!
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