On Feb. 7 or 8, 2012 I ordered a 30 day trial of Hydroxatone for $1.99. I did this through one of those menus where one must "try" several of a plethora of products in order to qualify for points to join a marketing opportunity. None of the other services/products I selected have caused me any problem. On Feb. 9 they (Urban Nutrition) informed me it had been shipped. I received it not long after.
On Mar. 5th I canceled:
FROM: David O......
TO: Hydroxatone Message flagged
Monday, March 5, 2012 5:29 PM
You have a fine product but I Must cancel my account and refuse any further shipments or billing because I no longer have income to pay for such things.
Thanks for the sample.
Order Number: I1270A28D6E3D93F7
David O. [continued below]....
Around April 12 I got a letter in the mail saying I owed a total of $ 139.90 for the duration of product supply as though I had never canceled and was expected to pay for the entire duration of product supply. The letter was dated April 9 and stated this balance was due by April 29, signed, Jane Manning, Customer Relations.
Now I cannot load more funds onto the Green Dot Visa card I used with them in fear they may grab money from it. (And, meanwhile the monthly fee for that card accrues...). I could cancel it but cannot presently afford a new replacement card.
Today is May 17 and I have seen no such effort on that account as yet--but would such an attempt on their part show on my account if they have or do ?
There's my report. I hope it is sufficiently inclusive. I am attaching photos of the letter. Further details are, of course, in the first-step field of this process.
Thank You for your website and endeavors,