- Report: #1043357
Report - Rebuttal - Arbitrate
Complaint Review: Hypermail
Hypermail40 S Prospect Ave 2nd Floor Roselle Internet United States of America
Hypermail James Celli Scam. Does not work. Do not use. Did not deliver product. Internet
*REBUTTAL Owner of company: Biased Review - Very Spammy Email Being Sent
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I also had a huge issue with the actual delivery of emails. To date none of the campaigns I sent delivered. They kept coming back with more reasons but regardless of fixing them it still did not work. I always added my names and friends names onto the email list to ensure we received emails and despite the report saying, 'completed' I nor my friends never received a single email from any campaigns. I think I ran about 8 - 1- different campaigns. It was very frustrating.
Other issues included; I contacted my account manager a few times and he never responded to any of my emails. I was later told he was not the correct person to write to despite him first sending me and email introducing him self as my point of contact. I found this very confusing and your would expect at the very least he would forward my email onto someone else to answer not just ignore it and then blame the customer. Another issue, sometimes the entire website would go down for days on end without any explanation or acknowledgement. It was strange.
The most frustrating part was the lack of support. There support includes 2 short video. The first video is about how to log in, which is so silly as your already logged in if you are watching the video from the members section! The other video is very basic, neither videos show you how to create an actual email campaign from start to finish which is the entire point of the website. So your left with very little instructions on a half delivered product. Its appalling and a total SCAM.
This report was posted on Ripoff Report on 04/15/2013 10:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hypermail/internet/Hypermail-James-Celli-Scam-Does-not-work-Do-not-use-Did-not-deliver-product-Internet-1043357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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