- Report: #1108594
Report - Rebuttal - Arbitrate
Complaint Review: Hyundai Motor Company
Hyundai Motor Company, Select State/Province USA
Hyundai Motor Company Hyundai Hyundai the worst new vehicle experice ever. Florida
*Consumer Comment: Their policy is fair
*Consumer Comment: Out of warranty
*Author of original report: Who are you?
*General Comment: WRONG!!!
*Consumer Comment: Suggestions
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To make a longer story short. I bought a Hyundai Sonata in 2011, because of the warranty. Drove it at first and it drove great. Had to take it in for several recalls, but the dealer would always give me the run around and try to charge me for it. My car recently broke down. I had it towed to the dealer and the dealer tells me my warranty expired. My mileage was around 61k and the warranty finished at 60k so I had to pay $110 just so they'll look at it. They told me it was the starter cable, it would run me around $350 and I also had another issue the steering column, which runs about $1300. I spoke with the service manager at the dealer and he told me there was nothing that can be done. If I wanted any resolution I needed to contact Hyundai customer service. I did so and spoke with one lady who was clueless. I explained what was going on and she made a case number for me. She then transfered me to a manager. He quickly came on to say that Im screwed because I am passed the warranty. I was like cant you make an exception. I had taken my vehicle in for servicing every three months and this just happened. He was quick to say no. I asked to speak with someone above him and he hung up on me. Having had 2 new Suzuki's prior to this Hyundai Sonata I never had any issues with them. Drove them for way over 90k miles. I think Hyundais part are only designed to last up to 60k miles, then you start developing issues with the car. I advised everyone that this will be my last time owning a hyundai. They dont own up to there warranty.
This report was posted on Ripoff Report on 12/20/2013 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hyundai-Motor-Company/Select-StateProvince/Hyundai-Motor-Company-Hyundai-Hyundai-the-worst-new-vehicle-experice-ever-Florida-1108594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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