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  • Report: #829193

Complaint Review: Hyundai USA

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  • Submitted: Thu, January 26, 2012
  • Updated: Fri, January 27, 2012

  • Reported By: Rich — Sparks Maryland United States of America
Hyundai USA
Towson, Maryland United States of America

Hyundai USA Hyundai, Hyundai Motor Company Hyundai USA - showing no BCM love for this Veracruz owner Towson, Maryland

*Consumer Comment: Technically

*Consumer Comment: Forgive them. They just don't know.

*Consumer Comment: No ripoff here

*Consumer Comment: Not a rip off

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I have a 2007 Veracruz with 75000 miles.  The alarm system is not working as it should.  The dealer (who I have no beef with) says the repair is to replace the brains of the alarm system which is referred to as the Body Control Module or BCM.  It is behind the dash and requires a computer reprogramming as this control module drives a lot of the lighting and switches in the vehicle.  The repair cost is $644.  Ok it is technically out of warranty.  But, in my opinion, I should not need to replace this type of electrical component at 75000.  Indeed, Consumer Reports gives the 2007 Veracruz a black circle (not good).  I have checked online and this problem is not unique, I came across others with the same issues in several forums.  I also suspect that this may be just the tip of the iceberg as the 2007 model was the first year they made the Veracruz - so other owners will likely be faced with this issue as their model years age. (The black circle continues through the 2010 model year!).

I call the Hyundai Customer Service number hoping for some acknowledgment that this is an unreasonable failure and some assistance (maybe a split of the costs) with getting the repair done.  Well the short version is - sorry you are out of warranty, this response only came after I called them back late in the afternoon (thanks for the follow-up call Matt - ID #54237) having waited all day for an answer, with my car in the shop pending a decision from Hyundai.  

I'm not feeling any love.  Hyundai has come a long way since 2007 thanks in part to early adopters like me.  I am disappointed that they could find a way to offer some measure of assistance for an electrical problem such as this on the their car that is suppose to be comparable to the Lexus Rx 350.  

Who can say how Lexus would have treated such an issue, but for now I'm not thinking great thoughts about Hyundai.

This report was posted on Ripoff Report on 01/26/2012 03:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hyundai-USA/Towson-Maryland-/Hyundai-USA-Hyundai-Hyundai-Motor-Company-Hyundai-USA-showing-no-BCM-love-for-this-Vera-829193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Consumer Comment

Technically

AUTHOR: Robert - (U.S.A.)

 Ok it is technically out of warranty.
- Is that anything like being "technically" pregnant?

Amazing that even though it is out of warranty(no technically about it) you somehow feel that you are entitled to having the repair cost split.  Then when you don't get what you want you call it a RipOff.

Well let me give you a little hint..this is NOT a ripoff.  And if you want to pay less might I suggest to go to an Independent shop?  Because a dealer(and that is ANY dealer) is going to be more expensive.  So you may be able to save a few hundred dollars.
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#2 Consumer Comment

Forgive them. They just don't know.

AUTHOR: Flynrider - (USA)

"   Ok it is technically out of warranty.  But, in my opinion, I should not need to replace this type of electrical component at 75000.  "

    You could say that about anything that breaks at 75000.  The fact of the matter is the warranty clearly tells you in plain english for how long and how many miles they will cover defects.   I know that you are special and that such mundane things should not apply to you, but Hyundai has no way of knowing this.   They can't possibly get the full effect from a mere phone call.

  For now you should just resign yourself to be treated like the rest of us ordinary car owners that have to pay for occasional repairs after the warranty has expired.   There is always hope that some day, Hyundai will see you in a whole different light.

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#3 Consumer Comment

No ripoff here

AUTHOR: patti - (United States of America)

I'm sure Lexus would have told you to take a hike too.  Your car is right around the mileage when things start breaking down. 

Learn to live with it or buy a new car.
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#4 Consumer Comment

Not a rip off

AUTHOR: coast - (USA)

You filed a Ripoff Report against a company because they will not give you a discount on an out of warranty repair. Get this: That's not a rip off.
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