• Report: #872022

Complaint Review: I Need A Clean

  • Submitted: Sun, April 22, 2012
  • Updated: Mon, April 30, 2012

  • Reported By: Disgruntled Customer — Aventura Florida United States of America
I Need A Clean
Internet, Florida United States of America

I Need A Clean INeedAClean.com I Need A Clean Is A Total Rip Off Internet, Florida

*UPDATE Employee: I am here to help you find a solution to your problem!

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I found I Need A Clean through a Google Ad, and payed $130 for 6 hours of cleaning. The maids never showed up, nor did I ever receive a call saying they would be late. I had to call to ask what the status of my order was.

When I finally gave up after 3 hours of waiting, past the time I was told, I requested a refund and was told if would be 8-10 days before I would be refunded. Still waiting 3 weeks later.

If you're looking for a fast way to lose a hundred bucks, call INeedAClean.com. 

This report was posted on Ripoff Report on 04/22/2012 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/I-Need-A-Clean/Internet-Florida-/I-Need-A-Clean-INeedACleancom-I-Need-A-Clean-Is-A-Total-Rip-Off-Internet-Florida-872022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I am here to help you find a solution to your problem!

AUTHOR: iNeedaClean, Inc. - (United States of America)

Hello,

I am a customer service representative for I Need A Clean, we pride ourselves in customer satisfaction. It is a shame you had a bad experience with us. We are a great company, have great prices, and have HUNDREDS of satisfied customers.

I want to help you fix your problem, I ASSURE you that we take care of all of our customers. All you had to do was contact us by either phone, or e-mail and I am sure I, or any of our customer service representatives would have helped you solve your problem.

All refunds are processed between 2 and 5 days depending on your bank. If for some reason you haven't got your money back, I ask for you to contact us and we will take care of you. We are not a rip off like this website says. We have a great reputation, and in fact this is the only bad review we've EVER gotten.
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