- Report: #456233
Report - Rebuttal - Arbitrate
Complaint Review: IAN Travel As Hotels.com
IAN Travel As Hotels.comHotels.com Internet U.S.A.
IAN Travel As Hotels.com Shame on you Hotels.com Bellevue Internet
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On a hunch, I called the Marriott directly and they only showed reservations for the 26th and not the 27th. From our credit card statement I found that Ian Travel was the booking agency for Hotels.com. After talking to 3 different people, Freddie, Louis, Sadie (all who could not speak english well) over two days and being left on hold for minutes at a time, they finally told me that the reservation was faxed to the Marriott, again, and, yes, we are confirmed for both nights. On another hunch, I called Marriott directly and they still had no reservations for the 27th, but a cancellation number instead.
I thought what is going on? On my final call to Ian Travel, I spoke with "Calvin" (couldn't make out if female or male) who kept on interrupting. When I finally got through to him that we had no reservations for the 27th, he said, "I show you have a confirmation number so that means you have a room. There is no problem". I questioned how that could be since I just called the Marriott and they gave me a cancellation number instead. He told me he will fax the reservation to the hotel and "click", he put me on hold. Not less than a minute later, he said the confirmation was faxed to the Marriott and the hotel have confirmed the reservation. I'm no brain surgeon, but I know there is absolutely no way he could have sent a fax and have heard from the hotel in that length of time.
When I told him to cancel both rooms, it was no big deal. Robotically, he went thru his cancellation monologue. When I proceeded to tell him how dissapointed I was, he kept on saying over and over again, "I can't hear you, you're cutting out on me...my headset hasn't been working" . Likely story.
*They most likely cancelled the 27th on purpose because the rate was so low
*BEWARE... in checking other complaints and researching Hotels.com, they are operating also as Expedia.com. Now there are two websites I will never surf
*I did book our first two nites at another website at an upscale 4 star hotel instead. And the best part is it only cost me another $13.
This report was posted on Ripoff Report on 05/28/2009 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/IAN-Travel-As-Hotelscom/internet/IAN-Travel-As-Hotelscom-Shame-on-you-Hotelscom-Bellevue-Internet-456233. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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