- Report: #451528
Report - Rebuttal - Arbitrate
Complaint Review: IBUYPOWER
IBUYPOWER11581 Federal Dr. El Monte, California U.S.A.
IBUYPOWER Computer has never worked and I have taken it in for repair. Customer service is awful and unresponsive. El Monte California
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It started last year around the holidays. I was hoping to learn some 3-D modeling and 2-D compositing software programs to help further my career. I had been saving for 8 months and looking for the machine right for my applications. In November 2007 I invested $4,500 into a computer from ibuypower. It was built and sent (two weeks late), to me in early December. I turned it on and it seemed to work until I started to install some pictures and music as well as my programs. I noticed the computer would freeze and require me to force the power off before turning it back on again and starting the installs again. I assumed it was something I was doing wrong i.e.: too many things going at once. Also, I noticed the computer was not recognizing my blue ray drive. I called ibuypower and they told me to open up the computer and see if something had come loose in "shipping". Indeed the DVD player was not connected but neither was the extra hard drive. Thing was it showed evidence of having never been connected!
I tried installing software again every few days as I had the time. Always the result was a frozen computer. Windows showed it was a problem with hardware. Then Xmas break came and I resolved to sit down and work it out after the New Year.
After New Year I noticed both my DVD drives (one I had connected myself), were not being recognized by the computer. I was told to send them in because they must be bad. I asked if the tech had ever heard of two new drives going bad at once and he admitted "never". Regardless of this obvious charade I waited for new drives and when they came I put them in and the result was ...the same, not recognized by the computer. Without the drives of course no software could be loaded. It didn't stop the computer from freezing, that would occur even if all I did was turn the computer on and leave it for a few hours. I would come back and it would have frozen while I was away!
I asked Ibuy to look at it and they said to bring it in. 15 days later (told me 7-10 days), they said; "We replace the hard drive, the motherboard, and a power supply." When I got it back I went away on work to another state for three weeks.
When I came back I tried the "new" machine. It froze 5 times during program installs and I started to right down how often it froze. To this day I have never been able to install but one of my six software packages and have never been able to use the one that is installed. Last week, with no more than 20 hours (I'm being generous), total working time on the computer, it froze. The computer asked me to boot up with a disk. When I tried that it froze. I unplugged it and tried again and again it froze after asking for a reboot from the disk. I have no hope that I will ever get this $4,500 machine to ever work and Steve in customer service said I'm stuck with it whether it works or not. He really doesn't want to listen to the fact it has never worked. He sticks to the company line that if I had it in my possession it must have been working perfectly! He is disinterested to the degree of cutting me off if I try to explain. If I could punch him I would.
All I want is to get my money back and start over with a computer from a reputable source. This will probably be a very expensive lesson but I never go down without a fight!
Los Angeles, California
This report was posted on Ripoff Report on 05/13/2009 01:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/IBUYPOWER/El-Monte-California-91731/IBUYPOWER-Computer-has-never-worked-and-I-have-taken-it-in-for-repair-Customer-service-i-451528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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