- Report: #460813
Report - Rebuttal - Arbitrate
Complaint Review: IBUYPOWER
IBUYPOWER11581 Federal Dr El Monte, California U.S.A.
IBUYPOWER read before u buy from IBuypower (no returns!!) El Monte, CAEl Monte California
*Author of original report: Just another day when dealing with IBUY
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So get the computer, try to power it up and nothing happens. Dealing with a DOA already!! Open it up and the HDD wasn't mounted right, it came out of the bay and bent the MOBO front panel pins. I opened the computer and was doing all this at the same time being on hold with there tech. So I bend the pins back, re-connect the panel switches and fire it up. Every thing works, so I go a head and start to format vista to get XP on there. And around that time the tech came on, told him what happened and that it was working. Ask what they were going to do about it. "O well, it's fixed now. Nothing!!" was his answer, over 2k rig and that's the answer they give.
The monitor that came with it, has dead pixels. I have left pixel fixers programs running for days without fixing it. There answer, it's normal. That any monitor without dead pixels in the middle of the screen or dead pixels spreed out in more then 2 areas is still working. So on mine I have about 7 dead pixels in one small area to the right top corner. They lied to me at first I even asked them how there returns worked. Turns out now that I want to return and get my money back on my monitor they don't do returns. This was two days after I got the computer in. They said we can replace it, but the one u get will most likely have bad pixels too. Went on to talk about how they could be in a worse area then what mine are.
The INTEL Certified Liquid CPU Cooling they push on there buyers. I didn't believe from the start so I did ask them a number of times about this. Which is the fact they say they never need replacing and that it never needs liquid added. They keep saying the same thing, so I went ahead and went with it. My 3rd one is being sent out today, inless then 8 months. This guy was willing to spend me a different cooler in place of this one, but one that cost $40 less. He would not send one that cost $3 less one that would be a reasonable replacement. Now they say that they only last about 2 years, being mine is going out so soon I must be OCin, which I don't do!! These coolers are junk, I don't OC and this is already the 3 one that's screaming like a little girl because the filter is sucking AIR!
This has been one big headache, if I would have had the time to build my own this time around I would have save at least $250-300. Make things worse, I have about 4 months left to my warranty and they are sending out another Intel cooler because they wouldn't be reasonable on the trade.
Do Not Buy From IBUYpower!!
This report was posted on Ripoff Report on 06/11/2009 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/IBUYPOWER/El-Monte-California-91731/IBUYPOWER-read-before-u-buy-from-IBuypower-no-returns-El-Monte-CAEl-Monte-California-460813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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