• Report: #460813

Complaint Review: IBUYPOWER

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  • Submitted: Thu, June 11, 2009
  • Updated: Thu, June 18, 2009

  • Reported By:houston Texas
IBUYPOWER
11581 Federal Dr El Monte, California U.S.A.

IBUYPOWER read before u buy from IBuypower (no returns!!) El Monte, CAEl Monte California

*Author of original report: Just another day when dealing with IBUY

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I'm A+ cert computer tech, At the time of my buy I was having to work 70+ hours a week. I didn't want to have to deal with DOAs so I was thinking that IBuy would be the answer to my problems. First the techs seem to be helpful, got a $2,300 rig.

So get the computer, try to power it up and nothing happens. Dealing with a DOA already!! Open it up and the HDD wasn't mounted right, it came out of the bay and bent the MOBO front panel pins. I opened the computer and was doing all this at the same time being on hold with there tech. So I bend the pins back, re-connect the panel switches and fire it up. Every thing works, so I go a head and start to format vista to get XP on there. And around that time the tech came on, told him what happened and that it was working. Ask what they were going to do about it. "O well, it's fixed now. Nothing!!" was his answer, over 2k rig and that's the answer they give.

The monitor that came with it, has dead pixels. I have left pixel fixers programs running for days without fixing it. There answer, it's normal. That any monitor without dead pixels in the middle of the screen or dead pixels spreed out in more then 2 areas is still working. So on mine I have about 7 dead pixels in one small area to the right top corner. They lied to me at first I even asked them how there returns worked. Turns out now that I want to return and get my money back on my monitor they don't do returns. This was two days after I got the computer in. They said we can replace it, but the one u get will most likely have bad pixels too. Went on to talk about how they could be in a worse area then what mine are.

The INTEL Certified Liquid CPU Cooling they push on there buyers. I didn't believe from the start so I did ask them a number of times about this. Which is the fact they say they never need replacing and that it never needs liquid added. They keep saying the same thing, so I went ahead and went with it. My 3rd one is being sent out today, inless then 8 months. This guy was willing to spend me a different cooler in place of this one, but one that cost $40 less. He would not send one that cost $3 less one that would be a reasonable replacement. Now they say that they only last about 2 years, being mine is going out so soon I must be OCin, which I don't do!! These coolers are junk, I don't OC and this is already the 3 one that's screaming like a little girl because the filter is sucking AIR!

This has been one big headache, if I would have had the time to build my own this time around I would have save at least $250-300. Make things worse, I have about 4 months left to my warranty and they are sending out another Intel cooler because they wouldn't be reasonable on the trade.

Do Not Buy From IBUYpower!!

kris
houston, Texas
U.S.A.

This report was posted on Ripoff Report on 06/11/2009 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/IBUYPOWER/El-Monte-California-91731/IBUYPOWER-read-before-u-buy-from-IBuypower-no-returns-El-Monte-CAEl-Monte-California-460813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Just another day when dealing with IBUY

AUTHOR: Red - (U.S.A.)

First off after the first month they don't cover shipping charges to have it sent back. This is lame, when you pay more then enough on your Warranty(question how often this changes).

So they sent me out the replacement Liquid CPU Cooling, but they sent out the cheaper one. The one we didn't agree on, which was the Liquid CPU Cooling. There supervisor proclaims it was just as much my fault as the tech support. So I told him to dig up the phone call, u know this call is being recorded. He said they didn't keep recorded phone calls for this long. GEE, it's been all of 4 or 5 days now. So they charge my card again to sent out the one they should have sent in the first place. Now they want me to pay to have them both sent back. Wish I could do a 8 month old charge back on the old credit card.

When I told them this was clearly a deviant doing from MR. BRIAN himself as some bad joke because he didn't like me, he didn't suggest that such behavior was out of the question by his tech support team. You know, being I have to pay to have it sent back. This is how you get treated when you can't help but show ur unhappy that you have been mislead by them.

We went on to talk about how we never had an an agreement on the replacement product, and that was the reason he was to send out the liquid cooling again. I thur at him that the replacement they were offering was $40 less then the one I paid for. He said it wasn't true, after telling him that according to the prices on there webpage it is. He without telling put me on hold for 5 mins. After doing so came back and said it wasn't the same product. Just had the same name, guess I'm a fool. He went to apply that this cooler was just as good as the one I have, and that the pricing is almost the same. About 5 mins after saying that he slipped when I asked if it cooled just as well, his reply was "No". Reason; it's a cheaper less effective product. This was of course after the reasoning of him trying to sale me on the new cheaper product. After he said he would send out the liquid cooler.
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