- Report: #630734
Report - Rebuttal - Arbitrate
Complaint Review: ICM - Internet Cash Machine
ICM - Internet Cash Machine6741 Portola Pkwy., ste 1E #912 Foothill Ranch, California United States of America
ICM - Internet Cash Machine BAIT AND SWITCH Foothill Ranch , California
*UPDATE Employee: Customer did not cancel the account until long after the trial period ended.
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I purchased a package for $2.97 that was to be mailed to my house and "should be received in a couple days". I left the following day for vacation. While on vacation, received a call from Carlos wanting to help me set-up my account. I told him that I was on vacation and had not received the package, but would call him back upon my return home.
After returning home I went to the grocery store to pick up some items and found that my card was denied. I called the credit card company and was told that they placed my card on temporary hold due to possible fraud from a purchase on the internet for $149.95. I told them I had not authorized the charge. I called Carlos back and told him that I had not authorized the charge and had not received the package. He reffered me to call 877 863-3088 for customer service. I spoke to Edward and told him of the situation. He said that I should have received an e-mail stating that I had 72 hours to cancel or be charged the $ 149.95. I told him that I didn't have to cancel something i did not authorize. He also told me he would re-send the package via mail but "the info in the package was not very helpful" I have since left numerous messages for a manager(Matthew Alexander) who has yet to ever return one of my calls. I also spoke to Jenny who was not of any help other than to say they were a privately owned company and the owners did not take calls "that was her and Matthew's job".
The company does not tell you that you will receive an e-mail outlining the $149.95 charge, but claims that to be what you agreed to.
The company is a fraud and nothing more than a scam that I will be reporting to CNBC as well since they claim to have been seen on their network.
This report was posted on Ripoff Report on 08/11/2010 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/ICM-Internet-Cash-Machine/Foothill-Ranch-California-92610/ICM-Internet-Cash-Machine-BAIT-AND-SWITCH-Foothill-Ranch-California-630734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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