- Report: #630734
Report - Rebuttal - Arbitrate
Complaint Review: ICM - Internet Cash Machine
ICM - Internet Cash Machine6741 Portola Pkwy., ste 1E #912 Foothill Ranch, California United States of America
ICM - Internet Cash Machine BAIT AND SWITCH Foothill Ranch , California
*UPDATE Employee: Customer did not cancel the account until long after the trial period ended.
I purchased a package for $2.97 that was to be mailed to my house and "should be received in a couple days". I left the following day for vacation. While on vacation, received a call from Carlos wanting to help me set-up my account. I told him that I was on vacation and had not received the package, but would call him back upon my return home.
After returning home I went to the grocery store to pick up some items and found that my card was denied. I called the credit card company and was told that they placed my card on temporary hold due to possible fraud from a purchase on the internet for $149.95. I told them I had not authorized the charge. I called Carlos back and told him that I had not authorized the charge and had not received the package. He reffered me to call 877 863-3088 for customer service. I spoke to Edward and told him of the situation. He said that I should have received an e-mail stating that I had 72 hours to cancel or be charged the $ 149.95. I told him that I didn't have to cancel something i did not authorize. He also told me he would re-send the package via mail but "the info in the package was not very helpful" I have since left numerous messages for a manager(Matthew Alexander) who has yet to ever return one of my calls. I also spoke to Jenny who was not of any help other than to say they were a privately owned company and the owners did not take calls "that was her and Matthew's job".
The company does not tell you that you will receive an e-mail outlining the $149.95 charge, but claims that to be what you agreed to.
The company is a fraud and nothing more than a scam that I will be reporting to CNBC as well since they claim to have been seen on their network.
This report was posted on Ripoff Report on 08/11/2010 03:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/ICM-Internet-Cash-Machine/Foothill-Ranch-California-92610/ICM-Internet-Cash-Machine-BAIT-AND-SWITCH-Foothill-Ranch-California-630734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.