• Report: #626785

Complaint Review: ICM - Internet Cash Machine

  • Submitted: Tue, July 27, 2010
  • Updated: Wed, July 28, 2010

  • Reported By: Deanna — Paradise California United States of America
ICM - Internet Cash Machine
6741 Portola Pkwy., ste 1E #912 Foothill Ranch, California United States of America

ICM - Internet Cash Machine misled no refund Foothill Ranch, California

*UPDATE Employee: customer has been refunded and cancelled as of 7-28-10

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I wanted to get information, signed for starter kit, tried to sign in one time and I did not understand what I really signed up for.  I was then charged on credit card statement.  I called past the 3 day trial period.  I was told it was my fault for not calling to cancel sooner and there is nothing they can do because I choose not to use service. I asked for legal complaint department and told it was too late and I should have read what I was signing up for. How can they charge me when I never even started the service? Mislead by 3 day trial period.   Jenny said if I called within 30 days, maybe a refund could have happened.  I researched this fradulant company too late!  I can't believe I fell for the simple start up info kit and then got charged for a service I never used!  She said I should have known by researching help through their web-site.  She offered me a 90 day "free trial" if I wanted to try the service.  No way!


This report was posted on Ripoff Report on 07/27/2010 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/ICM-Internet-Cash-Machine/Foothill-Ranch-California-92610/ICM-Internet-Cash-Machine-misled-no-refund-Foothill-Ranch-California-626785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

customer has been refunded and cancelled as of 7-28-10

AUTHOR: Director of Operations - (United States of America)



Thank you for your correspondence in connection with the above-referenced matter.



In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer has been provided a FULL refund for the purchase, in the amount of $139.95 to the card ending in #7781.



If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.



Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.



Respectfully yours,



Internet Cash Machine Staff





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