- Report: #561354
Report - Rebuttal - Arbitrate
Complaint Review: ICU, Inc
ICU, Inc24th Ave., Ste. 460 Surry, British Columbia Canada
ICU, Inc Speedy Repo Excessive Fees Surry, British Columbia Canada
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When I called Don about the "mix-up" he informed me that it was spelled out in the contract I signed. Sure enough, when I looked over the "hold harmless and authorization to reposs" form it said they would charge a skip tracing fee. I explained to him that a representative from his company told our repo guy that the fee would be $500.... all Don would do is direct me to the contract. I then called the "corporate office". They were no help. I was hollered at, hung up on and they refused to let me speak to Adam, who set the whole thing up in the first place. On 1/28/10 I talked with a Doug Walters, who was very belligerent, hung up on me 3 times and pretty much told me that my truck would be held hostage until I paid the fees and the longer I waited the higher my bill would get. At that point I saw there was NO reasoning with these people. They have it down to a science.... After being on the phone for 3 days I was finally able to "work a deal" (yeah, right) for $2500 and free storage for 10 days. I am in the process of calling the Attorney Generals office in the State of Virginia and reporting them. I am also trying to join the Class Action Suit that Ryan is trying to get up (see his story on this website too). I don't see how these people sleep at night. I guess some people have no conscience.
This report was posted on Ripoff Report on 01/28/2010 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/ICU-Inc/Surry-British-Columbia-V4A2H9/ICU-Inc-Speedy-Repo-Excessive-Fees-Surry-British-Columbia-Canada-561354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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