- Report: #1050264
Report - Rebuttal - Arbitrate
Complaint Review: ICloud Center
ICloud Center14350 60th St North Suite: 19625 Clearwater FL, Florida USA
ICloud Center They sold me a substandard web site script and lured me to buy extra support afterwards promising to solve the problem and did nothing about it! Clearwater Florida
*Author of original report: A client is always a ripoff - that's the way to do business!
*REBUTTAL Owner of company: Sergey Evstratenko tries to grab our honestly earned money
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The ICloud Center web sold me a web auction script in December 2012. It seemed like everything works fine at the first glance. The script came with 2 months support.
Since I had no time to set up the web site until early May 2013 I did not bother to use their support. But once I have the web site set up and started running it in the test mode before I could invite any real customers I found out that AutoBid was malfunctioning and the auctions ended before all the bids allocated by the users for autobid were used up, i.e. the items would be sold uderpriced and it would be impossible to predict who the winner would be and some users would be thrown out of the bidding process long before they are ready to give it up!
As my support has already run out I contacted the web site and explained the situation to them and asked if would help me solve the issue if I purchase another 2 months of support for $200. They promised to help, so I purchased the support straight away and started sending them support tickets with all the details giving them access to my web site etc.
They started trying to direct me off the point explaining to me that I do not understand anything in their script and that everything is fine, the script is supposed to work like that!
When I told them that the way the script works is not acceptable for an online auction business to run in a profitable way and I want them either to fix the problem or to refund me, they stopped communicating.
I started a PayPal dispute about refunding the $200 for support (since the script itself was purchased last year and it cannot be disputed being too old). They refused to refund accusing me of RIPPING THEM OFF THEIR MONEY! Can you believe that?
So, now the issue is escalated and PayPal is considering my claim. But I won't get my money for the script itself back since it's too late!
If you are considering purchasing any scripts or services from http://www.icloudcenter.com I suggest you BEWARE!
This report was posted on Ripoff Report on 05/12/2013 07:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/ICloud-Center/Clearwater-FL-Florida-33760/ICloud-Center-They-sold-me-a-substandard-web-site-script-and-lured-me-to-buy-extra-suppor-1050264. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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