- Report: #640097
Report - Rebuttal - Arbitrate
Complaint Review: IDOL WHITE
IDOL WHITENationwide United States of America
IDOL WHITE HEALTH BUY.COM 'FREE TRIAL' Cost me $75 and company will not let me cancel agreement. uK,Brazil, Nationwide
I niavely filled in a form for a 'Free Trial' for a teeth whitening cream on the understanding that I was giving my card details for the shipping ONLY.
I duly read the small print which said unless I cancelled my membership within 30days, my card would be debited for the full amount and more products sent out which I thought was reasonable as that would have given me time to try the product and decide my next course of action.
However; after my card details had been taken and accepted; the total billed amount came up as $75, by which time the transaction has been completed and no cancellation is possible, on ringing the company they re iterated that there was a no cancellation policy - which contravenes 'the distant selling regulations' so I shall be looking to take this matter under legal advise (I have also cancelled my card as I have since read that this company continues to take cash once it has your details).
I will keep this report updated as things take place.
This report was posted on Ripoff Report on 09/13/2010 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/IDOL-WHITE/nationwide/IDOL-WHITE-HEALTH-BUYCOM-FREE-TRIAL-Cost-me-75-and-company-will-not-let-me-cancel-agre-640097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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