- Report: #918481
Report - Rebuttal - Arbitrate
Complaint Review: IDQ USA
IDQ USA2901 West kingsley RD Garland, Texas United States of America
IDQ USA IDQ Usa, ID Quest, AC Pro Their AC Pro product ruined my AC. They refuse to refund for repair of damages! Garland, Texas
*Consumer Comment: Likely a Pre-exisitng Condition
*Author of original report: Nothing but more run around!
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Since this had to be a direct result of using the AC Pro product, I tried to contact IDQ USA (the maker) to tell them what happened. Here is where the fun starts. Unless you still have the product, you will not find a phone number for them. When you go to their website, all you get is a contact form that you have to email to them. And then wait, and wait, and wait until they get around to contacting you. If you call them, you will get a message askign you to leave a message. So when Ginger finally contacted me, she asked me to send them the product can to test and see if the gauge was faulty.
So I sent them the can, a copy of the receipt, and a copy of the estimate form Firestone to repair the AC, to their Garland, Texas address. I had to call them again and leave a message asking if they had received the can. Ginger said yes, but never said if they found fault with the gauge. Then she said that she talked to their tech person who said to go have the AC system purged of freon and have it recharged and she promised that would work. I told her that the compressor was ruined and she said, and I quote "Well they were probably just trying to get more money out of you by saying the compressor is ruined". I asked her for a fax number to fax her the bill for that and she gave me a number to a fax machine that will never answer no matter how many times you try to fax them.
So I took the vehicle to another repair shop, and a third repari shop just to be sure. And they all said that the compressor was ruined. There was no freon left in it to purge because the AC Pro product had blown the seals out of the compressor. I ended up paying to have the compressor replaced and the AC recharged out of my own pocket and IDQ USA refuses to reimburse me (can't get them on the phone or get their fax to answer) for the damages caused to my vehicle. Damages that never would have happened had I not bought their worthless product. Here it is, July 27th, 2 months later, and I have had nothing but excuses and the run around from this company!
This report was posted on Ripoff Report on 07/27/2012 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/IDQ-USA/Garland-Texas-75041/IDQ-USA-IDQ-Usa-ID-Quest-AC-Pro-Their-AC-Pro-product-ruined-my-AC-They-refuse-to-refun-918481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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