IDQ USA IDQ Usa, ID Quest, AC Pro Their AC Pro product ruined my AC. They refuse to refund for repair of damages! Garland, Texas

On May 26th, 2012 I bought a can of AC Pro because my vehicle's AC wasn't cooling like it should. This product is a can with a gauge that tells you step by step how to recharge your vehicle's AC unit. I followed the instructions exactly, but the gauge didn't even get into the area it was supposed to reach to recharge the AC. I ran to the store to get a part for a different vehicle and had driven less than 5 miles when I smelled something hot while running the AC. Took it in to Firestone who said the AC compressor was ruined. They estimated the cost of repairs/replacement to be $1,500.

Since this had to be a direct result of using the AC Pro product, I tried to contact IDQ USA (the maker) to tell them what happened. Here is where the fun starts. Unless you still have the product, you will not find a phone number for them. When you go to their website, all you get is a contact form that you have to email to them. And then wait, and wait, and wait until they get around to contacting you. If you call them, you will get a message askign you to leave a message. So when Ginger finally contacted me, she asked me to send them the product can to test and see if the gauge was faulty.

So I sent them the can, a copy of the receipt, and a copy of the estimate form Firestone to repair the AC,  to their Garland, Texas address. I had to call them again and leave a message asking if they had received the can. Ginger said yes, but never said if they found fault with the gauge. Then she said that she talked to their tech person who said to go have the AC system purged of freon and have it recharged and she promised that would work. I told her that the compressor was ruined and she said, and I quote "Well they were probably just trying to get more money out of you by saying the compressor is ruined". I asked her for a fax number to fax her the bill for that and she gave me a number to a fax machine that will never answer no matter how many times you try to fax them.

So I took the vehicle to another repair shop, and a third repari shop just to be sure. And they all said that the compressor was ruined. There was no freon left in it to purge because the AC Pro product had blown the seals out of the compressor. I ended up paying to have the compressor replaced and the AC recharged out of my own pocket and IDQ USA refuses to reimburse me (can't get them on the phone or get their fax to answer) for the damages caused to my vehicle. Damages that never would have happened had I not bought their worthless product. Here it is, July 27th, 2 months later, and I have had nothing but excuses and the run around from this company!