• Report: #261692

Complaint Review: IFriends

  • Submitted: Wed, July 18, 2007
  • Updated: Thu, August 23, 2007

  • Reported By:Kuna Idaho
IFriends
iFriends.net Internet U.S.A.

IFriends Ripped off my credit card ripoff Internet *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: iFriends.net

*Author of original report: Response to Steve, employee of iFriends

*Author of original report: Response to Steve, employee of iFriends

*Author of original report: Response to Steve, employee of iFriends

*Author of original report: Response to Steve, employee of iFriends

*UPDATE Employee: Reply from iFriends/WebPower Customer Care

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I have not signed up for any services or accessed any pay-to-play websites with iFriends.

I have in the past submitted my card for age verification and did register a free account but never did I submit my debit credit card for 6.95USD on April 18, May 18, June 18, and July 17 all of 2007. I just now saw these on my online bank statement.

Sara
Kuna, Idaho
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 07/18/2007 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/IFriends/internet/IFriends-Ripped-off-my-credit-card-ripoff-Internet-EDitors-Suggestions-on-how-to-get-you-261692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

iFriends.net

AUTHOR: Sara - (U.S.A.)

I want to thank Steve, the employee from iFriends.net who responded to my original report. I did not believe he would really refund my money or cancel the membership. But he did.

Thank-you to him, and to Rip Off Report for being so effective. I am happy with the customer service provided by both websites!
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#2 Author of original report

Response to Steve, employee of iFriends

AUTHOR: Sara - (U.S.A.)

Steve had responded on 7-26-07 to my complaint against iFriends. I did not read anything about a VIP membership, nor did I consent to one. And I thank you to say you will cancel and refund my money. Checking my bank account however does not reflect any refunds as of yet. Please honor what you wrote and cancel and refund my money. Thank-you.
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#3 Author of original report

Response to Steve, employee of iFriends

AUTHOR: Sara - (U.S.A.)

Steve had responded on 7-26-07 to my complaint against iFriends. I did not read anything about a VIP membership, nor did I consent to one. And I thank you to say you will cancel and refund my money. Checking my bank account however does not reflect any refunds as of yet. Please honor what you wrote and cancel and refund my money. Thank-you.
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#4 Author of original report

Response to Steve, employee of iFriends

AUTHOR: Sara - (U.S.A.)

Steve had responded on 7-26-07 to my complaint against iFriends. I did not read anything about a VIP membership, nor did I consent to one. And I thank you to say you will cancel and refund my money. Checking my bank account however does not reflect any refunds as of yet. Please honor what you wrote and cancel and refund my money. Thank-you.
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#5 Author of original report

Response to Steve, employee of iFriends

AUTHOR: Sara - (U.S.A.)

Steve had responded on 7-26-07 to my complaint against iFriends. I did not read anything about a VIP membership, nor did I consent to one. And I thank you to say you will cancel and refund my money. Checking my bank account however does not reflect any refunds as of yet. Please honor what you wrote and cancel and refund my money. Thank-you.
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#6 UPDATE Employee

Reply from iFriends/WebPower Customer Care

AUTHOR: Steve - (U.S.A.)

We sincerely apologize for any misimpression that Sara may have about our services and our company. After becoming aware of the above RipOffReport complaint, we were able to locate Sara's account with iFriends. We have cancelled her account and have refunded the charges that were billed to her.

When Sara created the account, she affirmatively chose to enroll in the upgraded iFriends VIP membership. The regular iFriends membership is free, but the VIP membership that Sara chose to access carries a monthly charge. This charge was clearly and conspicuously disclosed in advance, and Sara participated in numerous click-throughs to indicate her acknowledgement and consent to the monthly charge.

We provide a link to email and telephone contact information on every page of our website, and every charge that we bill includes the toll-free telephone number at which we can be contacted, if the user has any questions about the charge or about her account. Despite this, Sara never contacted us to question the charges which appeared on her bill. Had she done so, we would have been happy to immediately refund the charges and cancel the account. As mentioned above, we have now cancelled the account and refunded the charges.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." Our "Customer is Always Right" policy ensures that we take action sufficient to provide each customer with complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.
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