• Report: #254697

Complaint Review: IGE Internet Gaming Entertainment Memighty1

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  • Submitted: Fri, June 15, 2007
  • Updated: Thu, June 21, 2007

  • Reported By:North kingstown Rhode Island
IGE Internet Gaming Entertainment Memighty1
979 Kings Road Hong Kong HK 11111 HONG KONG Nationwide U.S.A.

IGE Internet Gaming Entertainment Memighty1 Non delivery took my money Internet Gaming Entertainment took my money with no product ripoff Intenet Nationwide

*Consumer Comment: IGE Has Become An Intolerable Company To Do Business With - But They Are Not Ripoffs

*Consumer Comment: IGE Has Become An Intolerable Company To Do Business With - But They Are Not Ripoffs

*Consumer Comment: IGE Has Become An Intolerable Company To Do Business With - But They Are Not Ripoffs

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On May 28,2007 I purchased gold for eq2 from IGE. Today is June 15,2007 and still no gold, no refund and no apologies. At the time I placed my order the IGE site said the item was in stock. During my first inquiry to customer service after no delivery I was told could take 24 hours at my first contact with customer service, then 48, then as soon as possible since they had a high demand.

On June 8,2007 I filed a complaint with Paypal, who had debited my funds on May 28 when the order was placed and they sent a copy to IGE. IGE opted to escalate my complaint, giving them another 30 days to blow me off. I went to the customer service online and was told that because I filed a complaint they wouldn't be sending my order at this time, nor giving me a refund. Then they said if I dropped the complaint they would reinstate my order.

This is extortion in my opinion that I can't get a refund or my purchase because I filed a complaint on their deceptive business practices. I definitely don't recommend IGE to anyone. I am someone who has purchase previously for eq through IGE and never had an issue, but it looks like this company is so far over its head they are heading for a downfall.

Madelyn
North kingstown, Rhode Island
U.S.A.

This report was posted on Ripoff Report on 06/15/2007 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/IGE-Internet-Gaming-Entertainment-Memighty1/nationwide/IGE-Internet-Gaming-Entertainment-Memighty1-Non-delivery-took-my-money-Internet-Gaming-Ent-254697. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

IGE Has Become An Intolerable Company To Do Business With - But They Are Not Ripoffs

AUTHOR: Joshua - (U.S.A.)

For the record, I am not, nor have I ever been, an employee of IGE. I have simply been a customer for over 4 years, using them for FFXI, WoW, and SWG. It used to be that IGE was a pleasure to business with. Orders were generally always delivered within 30 minutes, and delays were immediately apologized for and usually a bonus would be given to compensate. It was very, very rare for them to take more than 24 hours to turn around an order.

However, after taking a 6 month break from MMOs, I returned to FFXI recently, started a new character, and made a very modest order of 300K Gil for just under 12 dollars on Monday, June 21, 2007. It is now Thursday, June 21, 2007, and I have not received my Gil, but I do not feel that I am being ripped off. They have offered to refund my money, and I have declined.

I would point out that prior to my break, I had noticed that there were increasing delays, especially for WoW gold, so I checked carefully to see if there were any indications of whether the gil was "in stock" and checked the FAQs to see what the delivery times were. I noticed that there were no indicators, and the FAQ simply says: "If your order is in stock we will deliver as soon as possible though this is dependent on stock levels, order volumes and game server traffic."

Note that nowhere does it state a specific, guaranteed time for delivery. Square-Enix, the publishers of FFXI, have recently implemented harsh anti-RMT (real money trading) measures, making it very difficult for companies such as IGE to collect gil.

All that said, their customer service is horrible. I have dealt with both their online "live chat" and their e-mail department, and all I ever get is apologies. Twice, I have been assured that they would "do their best" to get the Gil to me within the next 24 hours, but they have never guaranteed it. They have never made any definite promises about when the Gil would be delivered, and that has always been my experience. IGE is very careful NOT to make any specific guarantees.

Further, it is usually the policy of even the best companies to place a hold on any transaction if there is a dispute, and for that company to cease communication regarding said transaction until the dispute is resolved, for legal reasons. I know for a fact, having worked for them, that T-Mobile will not even provide basic customer service if there is a dispute.

The bottom line is this: anytime you choose to do business with a gray- or black-market business, you are taking a risk. You acknowledge that you are paying a company to break in-game "laws" to provide you with a service. Furthermore, you are doing business with a company that, according to their website, is based out of Hong Kong, and as such is not subject to United States laws regarding truth in advertising, etc. This is both the beauty and the curse of internet business - a wide variety of services for fairly low prices, but little recourse should you choose to do business with a less-than-savory company.
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#2 Consumer Comment

IGE Has Become An Intolerable Company To Do Business With - But They Are Not Ripoffs

AUTHOR: Joshua - (U.S.A.)

For the record, I am not, nor have I ever been, an employee of IGE. I have simply been a customer for over 4 years, using them for FFXI, WoW, and SWG. It used to be that IGE was a pleasure to business with. Orders were generally always delivered within 30 minutes, and delays were immediately apologized for and usually a bonus would be given to compensate. It was very, very rare for them to take more than 24 hours to turn around an order.

However, after taking a 6 month break from MMOs, I returned to FFXI recently, started a new character, and made a very modest order of 300K Gil for just under 12 dollars on Monday, June 21, 2007. It is now Thursday, June 21, 2007, and I have not received my Gil, but I do not feel that I am being ripped off. They have offered to refund my money, and I have declined.

I would point out that prior to my break, I had noticed that there were increasing delays, especially for WoW gold, so I checked carefully to see if there were any indications of whether the gil was "in stock" and checked the FAQs to see what the delivery times were. I noticed that there were no indicators, and the FAQ simply says: "If your order is in stock we will deliver as soon as possible though this is dependent on stock levels, order volumes and game server traffic."

Note that nowhere does it state a specific, guaranteed time for delivery. Square-Enix, the publishers of FFXI, have recently implemented harsh anti-RMT (real money trading) measures, making it very difficult for companies such as IGE to collect gil.

All that said, their customer service is horrible. I have dealt with both their online "live chat" and their e-mail department, and all I ever get is apologies. Twice, I have been assured that they would "do their best" to get the Gil to me within the next 24 hours, but they have never guaranteed it. They have never made any definite promises about when the Gil would be delivered, and that has always been my experience. IGE is very careful NOT to make any specific guarantees.

Further, it is usually the policy of even the best companies to place a hold on any transaction if there is a dispute, and for that company to cease communication regarding said transaction until the dispute is resolved, for legal reasons. I know for a fact, having worked for them, that T-Mobile will not even provide basic customer service if there is a dispute.

The bottom line is this: anytime you choose to do business with a gray- or black-market business, you are taking a risk. You acknowledge that you are paying a company to break in-game "laws" to provide you with a service. Furthermore, you are doing business with a company that, according to their website, is based out of Hong Kong, and as such is not subject to United States laws regarding truth in advertising, etc. This is both the beauty and the curse of internet business - a wide variety of services for fairly low prices, but little recourse should you choose to do business with a less-than-savory company.
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#3 Consumer Comment

IGE Has Become An Intolerable Company To Do Business With - But They Are Not Ripoffs

AUTHOR: Joshua - (U.S.A.)

For the record, I am not, nor have I ever been, an employee of IGE. I have simply been a customer for over 4 years, using them for FFXI, WoW, and SWG. It used to be that IGE was a pleasure to business with. Orders were generally always delivered within 30 minutes, and delays were immediately apologized for and usually a bonus would be given to compensate. It was very, very rare for them to take more than 24 hours to turn around an order.

However, after taking a 6 month break from MMOs, I returned to FFXI recently, started a new character, and made a very modest order of 300K Gil for just under 12 dollars on Monday, June 21, 2007. It is now Thursday, June 21, 2007, and I have not received my Gil, but I do not feel that I am being ripped off. They have offered to refund my money, and I have declined.

I would point out that prior to my break, I had noticed that there were increasing delays, especially for WoW gold, so I checked carefully to see if there were any indications of whether the gil was "in stock" and checked the FAQs to see what the delivery times were. I noticed that there were no indicators, and the FAQ simply says: "If your order is in stock we will deliver as soon as possible though this is dependent on stock levels, order volumes and game server traffic."

Note that nowhere does it state a specific, guaranteed time for delivery. Square-Enix, the publishers of FFXI, have recently implemented harsh anti-RMT (real money trading) measures, making it very difficult for companies such as IGE to collect gil.

All that said, their customer service is horrible. I have dealt with both their online "live chat" and their e-mail department, and all I ever get is apologies. Twice, I have been assured that they would "do their best" to get the Gil to me within the next 24 hours, but they have never guaranteed it. They have never made any definite promises about when the Gil would be delivered, and that has always been my experience. IGE is very careful NOT to make any specific guarantees.

Further, it is usually the policy of even the best companies to place a hold on any transaction if there is a dispute, and for that company to cease communication regarding said transaction until the dispute is resolved, for legal reasons. I know for a fact, having worked for them, that T-Mobile will not even provide basic customer service if there is a dispute.

The bottom line is this: anytime you choose to do business with a gray- or black-market business, you are taking a risk. You acknowledge that you are paying a company to break in-game "laws" to provide you with a service. Furthermore, you are doing business with a company that, according to their website, is based out of Hong Kong, and as such is not subject to United States laws regarding truth in advertising, etc. This is both the beauty and the curse of internet business - a wide variety of services for fairly low prices, but little recourse should you choose to do business with a less-than-savory company.
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