In July of 2005 I ordered buy 1 SingerLaser vacumn get 1 free from a televison commercial, shipping and handling included. I was also suppose to receive a free steamer. When I listened to the voice recording at IGIA I ordered the deluxe steamer plus an extra set of filters. On July 24 my mastercard was charged $590.06.
I called the company right away just to find out that they were sending me not 2 vacumns but 4. The woman by the name of Gail that I spoke with said she would rectify it seeing that the vacumns had not been shipped. I checked my mastercard frequently and I even called them but they told me that seeing it was going to be rectified to be patient.
I called the company again and was able to get through to find out when my vacumns were being shipped because I was suppose to have them within 4 weeks of purchase, however they did not know when my mastercard was going to be credited.
Finally in October, 3 months later I received the vacumns but to my dismay there were 4 not 2 vacumns. I also did NOT receive the steamer or extra filters that I had been charged. I called the company they gave me the address to ship the vacumns back. I insured them and got a tracking number.
I returned 2 of the vacumns on October 21,2005. I called the company just after I sent back the vacumns because FED -EX had billed me for shipping and handling charges. I was told to fax the bill to the company by a customer representative and I would be credited. When I tried to fax it to the company with the number IGIA had provided to me the post office informed me that there was no such fax number that it was not acceptable.
Fed-Ex has sent me another bill demanding $90.00 out of me for the handling and duty charges of the 4 vacumns. I feel that it's unfair that I should have to pay seeing that according to the commercial shipping and handling charges are included. Also I believe that IGIA should also inform Canadian clients that there is an extra charge of duty and handling within Canada.
According to IGIA I would be refunded within 2 weeks after receiving vacumns back, still no refund,they have had their vacumns since the first week of November
I still haven't received my deluxe steamer and extra filters I have been charged for. According to a male customer service representive I should have received those items back in the beginning of November.
I have included a copy of the e-mail that IGIA has sent me 4 times so far, and so far no one has responded. When you call their 1-800-709-2216 number you get a voice recording thanking you for your patience that someone will be with you shortly. I have speaker phone and for over 2 weeks now I have been tying up the telephone line trying to get through to no avail. When 4:pm arrives the phone voice says thanks for calling try your call again. I guess I was just lucky the 1st couple of times.
I called the Los Angeles Consumer Affairs and I found out that in the month of November alone IGIA DIRECT has had over 25 complaints filed against them to which they have not responded.
I also found out that seeing I live in Canada Los Angeles Consumer Affairs cannot help me. Seeing that I purchased the items through the states Canadas Consumer Affairs cannot help me either.
From: Customer Mail
Subject: Re: where is my refund
Dear Valued Customer,
Thank you for your inquiry. A customer care representative will personally respond to your e-mail within the next 24 hours to provide you with the level of service that you can expect with the IGIA Brand.
We appreciate your patience.
Sault Ste. Marie, Ontario