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  • Report: #162935

Complaint Review: IGIA, Singerlazerstorm Vacuume, Milinex

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  • Submitted: Tue, November 01, 2005
  • Updated: Mon, November 14, 2005

  • Reported By:Decatur Texas
IGIA, Singerlazerstorm Vacuume, Milinex
igia.com New York, New York U.S.A.

IGIA, Singer lazer storm Vacuume, Milinex ripoff, fraudulent charges on account, no response from customer service, no vacuume Los Angeles California New York Nationwide

*Author of original report: UPDATE - ---- GOOD NEWS! still owed me the 61.22

*Author of original report: promised me that my refund would be credited within 7-10 business days

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On 9-11-05, I ordered a singer lazer storm vacuume cleaner and 3 replacement filters. I was sent a confirmation email that stated I ordered - 1 vacuume cleaner and 1 set of replacement filters for a total of $101.21. I knew at the time it would take 4-6 weeks to get the product. On September 26th, storm lazer (IGIA)withdrew $334.57 from my checking account, which caused me to be overdrawn, I was charged another $100.00. I began calling the customer service number 800-716-8667. The message stated "for faster service use the email address" customercare@igia.com, so I did that. I have been emailing and calling since September 26, 2005. On September 29, 2005, I decided to stay on hold until I spoke with a live person, I waited for 1 hour and 23 minutes and finally spoke with a woman, I was unable to understand her name. She looked at my account and stated "I see the problem, you were charged twice(although that is not true because the amount that was charged $272.23, is not 2 x $101.21?) She asked me to fax her a copy of my account that showed the charges, I faxed this paperwork to "Customer Service" 212-354-5323. She then called back and left a message (I saved this message) stating that she has credited my account and I would have a credit of $272.23 within 2-3 weeks, but as of November 1, 2005, I still have no vacuume and no credit to my account. I email on a daily basis, to date November 1, 2005 I have not received one email response. I again called on 10-11-05 (waiting time 1 hour 56 minutes), she took my number and told me "Monica" would call me back. I asked her what her name was and she made a rude comment something like, wouldn't you like to know? I don't remember exactly what she said, but she then hung up. I am at my wits end and do not know what else to do.

Kathy
Decatur, Texas
U.S.A.

This report was posted on Ripoff Report on 11/01/2005 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/IGIA-Singerlazerstorm-Vacuume-Milinex/New-York-New-York/IGIA-Singer-lazer-storm-Vacuume-Milinex-ripoff-fraudulent-charges-on-account-no-respon-162935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

UPDATE - ---- GOOD NEWS! still owed me the 61.22

AUTHOR: Kathy - (U.S.A.)

On 11-5-05 I received a credit of 272.33, although it is not all they owe me, I was excited to get this money back. I emailed them again at response@lazerstorm.com and told them they still owed me the 61.22, she emailed me the next day and told me to expect another credit within 10-14 days, so I'm still waiting for a total refund but I am glad to get a portion of my money. The one bad thing is when they took the money from my account I was charged a $100.00 overdraft fee, I won't be reimbursed for that but will be happy with the rest of 61.22. Try what I tried and hopefully you will receive a credit as well.
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#2 Author of original report

promised me that my refund would be credited within 7-10 business days

AUTHOR: Kathy - (U.S.A.)

On 11-2-05 I sent an email to response@stormvac.com, I received a reply TODAY, 11-3-05!!! I also called 1-800-974-8590 (before I looked at my email) and low and behold I only stayed on hold for 7 minutes. The same woman who wrote me the email answered the phone (Nakira? I think) She "promised" me that my refund would be credited within 7-10 business days from 11-4-05. We will wait and see. But I did mention all the bad publicity and that I knew many people who were having the same trouble that I am, she stated "yes I know about that" but that was it, she wouldn't talk to me about it.
Anyway try those two things and see what information you get!!
Good Luck!
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