I am the person just below from Redford, MI.
I started doing some research because I was getting the
non-response from all of their communications sources.
I discovered that the real name of the company is Tactica. The home office is is:
11 West 42nd St
New York, NY 10036
Yes, I did get right through (they were not pleased)
I spoke to the manager of the customer relations division (Judy)
I let her have it....she never said a word....I told her about all of the complaints on this site as well as the fact that the customer service phones, E-mail, and fax #s on their web site are worthless. I related all of the problems that all of us are having....she made no replaty regarding the charges.....she told me that they would refund my money and I would receive a check by the 28th of this month (april 2005).
I also informed her that I had filed complaints with several Federal and State consumer department as well as the Federal Trade Commission.
And if I didn't receive my refund by the date quoted, I would continue proceedings.
I will share the information I have with you and wish you all good luck.
The way I stumbled onto this information is public domaine on the internet.... Sorry I don't have the exact web address but you will be able to find it....look under Tactica International Inc.
There is a Federal case pending against them and and all of the information is on the web.
Here is what I have:
Office of Consumer Litigation
U.S. Department of Justice
P.O. Box 386
Washington D.C. 20044
Lara K. Eshkenazi
Assistant United States Attorney
Southern District of New York
86 Chambers St, 3rd Floor
New York, New York 10007
New York State Consumer Protection Board
5 Empire State Plaza-Suite 2101
Albany, NY 12223-3936
Fax 518 486-3936
I found out their distribution center is in Nevada so here goes.
State of Nevada
Department of Business and Industry
Consumer Affairs Division
Office of the Commissioner
4600 Kietzke Lane
Building B, Suite 113
Reno Nevada 89502
Fax: 775 688-1803
I wish all of you luck and I hope all of you get all that you are entitled to.