- Report: #206681
Report - Rebuttal - Arbitrate
Complaint Review: IGIA Windstorm
IGIA Windstorm4900 Zambrano Street Commerce, California U.S.A.
IGIA Windstorm ripoff Commerce California
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To date, there has been no refund to my credit card account. For the first three months upon receiving my American Express statement with no refund from IGIA, I would call customer service. Each time there was an apology for the delay. Each time I was told the credit would appear the following month. I trusted customer service that this would indeed happen. Sadly, it has not.
In April I tried calling repeatedly for help only to be told -- when I finally reached a live person, that they needed my name and telephone number in order for customer service to return my call the next day. There was never a call from customer service. I even checked Caller ID to be sure I had not missed the call but there never was a call from the company.
Subsequent calls to the company were either not answered or were answered by a recorded message directing callers to send an email to firstname.lastname@example.org. However, email sent to this address is returned to the sender as undeliverable. A certified letter sent to the company on May 25, 2005 requesting a refund was signed for as having been received by the company. But once again, no refund was issued.
I simply want my money refunded for the two vacuums I didn't order but was charged for and for which I returned to the company in a timely manner.
This report was posted on Ripoff Report on 08/17/2006 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/IGIA-Windstorm/Commerce-California-90040/IGIA-Windstorm-ripoff-Commerce-California-206681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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