- Report: #206681
Report - Rebuttal - Arbitrate
Complaint Review: IGIA Windstorm
IGIA Windstorm4900 Zambrano Street Commerce, California U.S.A.
IGIA Windstorm ripoff Commerce California
To date, there has been no refund to my credit card account. For the first three months upon receiving my American Express statement with no refund from IGIA, I would call customer service. Each time there was an apology for the delay. Each time I was told the credit would appear the following month. I trusted customer service that this would indeed happen. Sadly, it has not.
In April I tried calling repeatedly for help only to be told -- when I finally reached a live person, that they needed my name and telephone number in order for customer service to return my call the next day. There was never a call from customer service. I even checked Caller ID to be sure I had not missed the call but there never was a call from the company.
Subsequent calls to the company were either not answered or were answered by a recorded message directing callers to send an email to email@example.com. However, email sent to this address is returned to the sender as undeliverable. A certified letter sent to the company on May 25, 2005 requesting a refund was signed for as having been received by the company. But once again, no refund was issued.
I simply want my money refunded for the two vacuums I didn't order but was charged for and for which I returned to the company in a timely manner.
This report was posted on Ripoff Report on 08/17/2006 10:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/IGIA-Windstorm/Commerce-California-90040/IGIA-Windstorm-ripoff-Commerce-California-206681. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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