- Report: #195248
Report - Rebuttal - Arbitrate
Complaint Review: IGIA
IGIA524 5th Avenue, 20th Floor New York, New York U.S.A.
IGIA - Windstrom Vacuum - Tactica International RIPOFF CANNOT CONTACT ON BBB BAD LIST DISHONEST LIE CHEAT AND STEAL New York New York
*Author of original report: Tactica International dba IGIA - 2004 Lawsuit
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In December, I called and talked to a customer service representative (after being on hold forever) who said that they were behind in their orders and it would be a few more weeks. January rolls around, I call again and they again say a few more weeks, so I had my husband call. He did and that's when they told him that we would receive the vacuum until at least the end of February. He of course, asked for an immediate refund. They told him the refund would be in our account on January 27th.
We have yet to receive either the vacuum or the refund and no one answers the phone now or we get hung up on after waiting on hold for hours on end. If we email, we get an email back stating that we need to contact customer service, which of course is back to the no answering or on hold forever.
I contacted the Better Business Bureau of New York and they tried to get my money back. I received a letter from Windstrom at 245 8th Avenue PMB 855 New York, New York stating that my refund was in process on March 16, 2006 but still have not received it. After contacting the better business bureau again, they suggested I file a small claims against the company. Before doing that, I received another email from the Better Business Bureau stating dated May 25, 2006 stating that the company (now they say their name is Tactica International Inc) said they sent the refund. Of course, that was untrue and told the Better Business Bureau that I was filing a small claims action not only asking for my money back but for the court costs, etc.
I really encourage everyone to do the same, please don't let companies like this one get away with this. I guess a good deal is sometimes too good to be true.
This report was posted on Ripoff Report on 06/07/2006 12:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/IGIA/New-York-New-York-10175/IGIA-Windstrom-Vacuum-Tactica-International-RIPOFF-CANNOT-CONTACT-ON-BBB-BAD-LIST-DISH-195248. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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