- Report: #415324
Report - Rebuttal - Arbitrate
Complaint Review: IGS Energy
IGS Energyigsenergy.com Nationwide U.S.A.
IGS Energy Buyer Beware Nationwide
*UPDATE EX-employee responds: there goes another igs energy employee blaming the consumer
*Consumer Comment: IGS has been good for me!
*UPDATE EX-employee responds: double talk from IGS Energy
*Consumer Suggestion: Fixed Rates
*UPDATE EX-employee responds: look in the Columbus Dispatch
*UPDATE EX-employee responds: im not surprised
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End of December I realized I hadn't heard from IGS. I called NIPSCO 1st and the therm rate was $1.08. I called IGS and they proudly told me their therm rate was .95. I cancelled my service. I knew I had made a big mistake. Who knows how long the rate had been going down and if I had stayed with NIPSCO I would have been charged the going rate. Here is where they get you. They announce your current rate could be in effect for up to 2 billing cycles.
Meaning if I chose their lower rate or cancelled I was going to be charged 2 more months at $1.3999 a therm. IGS hides behind the phrase "it is the utilitiy companies policy not ours that it takes 2 months." That is interesting to me since I have rental units & that day I can have a service switched into my name or a tenants name & billing starts from that point on. I knew I was dealing with the wrong end of the snake. I hung up on IGS and called NIPSCO.
After honestly explaining to them I had made a mistake I asked if I could have my account cancelled and reopened with a new account number. NIPSCO warned me if I signed a contract with IGS there could be a penalty. Sinced I had signed nothing I was sure I wouldn't be charged. I also had cancellation numbers for both accounts. I suspect being paid the penalty is part of IGS's business plan. I am adult I take responsibility for this bad decision. All I can do from here is try to get the information out to others & any/all government agencies.
This report was posted on Ripoff Report on 01/23/2009 12:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/IGS-Energy/nationwide/IGS-Energy-Buyer-Beware-Nationwide-415324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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