- Report: #903802
Report - Rebuttal - Arbitrate
Complaint Review: IKEA CANADA
IKEA CANADA586 De Touraine Boucherville Quebec Boucherville, Quebec United States of America
IKEA CANADA EXTREMELY POOR CUSTOMER SERVICE, TERRIBLE DELIVERY Boucherville, Quebec
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Finally the local shipping company called to say the goods were in town and would be delivered on June 21 before 3PM. When we called at 3PM we were told, no not today, delivery is rescheduled for tomorrow morning. When we called again at about 2PM on Friday June 22 we were told, the truck will be there in about one hour. The driver was by himself, absolutely unable to deliver two Queen size mattresses, beds and a chest to the third floor level. This was not a one person job. My son was home and able to help him get the goods into the condo. I could have not helped him. When we asked what would have happened, the driver said, I probably had two wait a couple of hours for the company to send somebody or we would have rescheduled the delivery for next week. No sooner was the delivery completed we received an automatec telephone call from IKEA asking how satisfied we were with the delivery, if the drive wore a badge and other such baloney. We complaine by pushed the appropriate buttons and were again (this is the third time we were told by IKEA, before in email exchanges) that customer service management would contact us by phone), that never happened.
IKEA might have good products, but they certainly don't care about customer service. Lucky we did not buy all the goods we intended to in our order. A kitchen and several other items will be ordered elsewhere. If one picks up the good in one of their stores that might be okay, having it shipped, forget it. Never again.
This report was posted on Ripoff Report on 06/27/2012 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/IKEA-CANADA/Boucherville-Quebec-J4B5E4/IKEA-CANADA-EXTREMELY-POOR-CUSTOMER-SERVICE-TERRIBLE-DELIVERY-Boucherville-Quebec-903802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.