- Report: #903802
Report - Rebuttal - Arbitrate
Complaint Review: IKEA CANADA
IKEA CANADA586 De Touraine Boucherville Quebec Boucherville, Quebec United States of America
IKEA CANADA EXTREMELY POOR CUSTOMER SERVICE, TERRIBLE DELIVERY Boucherville, Quebec
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Finally the local shipping company called to say the goods were in town and would be delivered on June 21 before 3PM. When we called at 3PM we were told, no not today, delivery is rescheduled for tomorrow morning. When we called again at about 2PM on Friday June 22 we were told, the truck will be there in about one hour. The driver was by himself, absolutely unable to deliver two Queen size mattresses, beds and a chest to the third floor level. This was not a one person job. My son was home and able to help him get the goods into the condo. I could have not helped him. When we asked what would have happened, the driver said, I probably had two wait a couple of hours for the company to send somebody or we would have rescheduled the delivery for next week. No sooner was the delivery completed we received an automatec telephone call from IKEA asking how satisfied we were with the delivery, if the drive wore a badge and other such baloney. We complaine by pushed the appropriate buttons and were again (this is the third time we were told by IKEA, before in email exchanges) that customer service management would contact us by phone), that never happened.
IKEA might have good products, but they certainly don't care about customer service. Lucky we did not buy all the goods we intended to in our order. A kitchen and several other items will be ordered elsewhere. If one picks up the good in one of their stores that might be okay, having it shipped, forget it. Never again.
This report was posted on Ripoff Report on 06/27/2012 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/IKEA-CANADA/Boucherville-Quebec-J4B5E4/IKEA-CANADA-EXTREMELY-POOR-CUSTOMER-SERVICE-TERRIBLE-DELIVERY-Boucherville-Quebec-903802. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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