• Report: #350806

Complaint Review: IKEA USA

  • Submitted: Sun, July 13, 2008
  • Updated: Tue, March 03, 2009

  • Reported By:Hollywood Florida
IKEA USA
151 NW 136 Avenue Sunrise, Florida U.S.A.

IKEA USA WON'T REFUND YOUR MONEY, ORIGINAL RECEIPT WITH ORIGINAL PACKAGE IT DOESN'T MATTER THEY DON'T CARE, NO DEPARTMENT STORE IN THE USA HAS EVER REFUSED TO REFUND ME WHEN I HAVE A RECEIPT AND ORIGINAL PACKAGE, BUT THIS IKEA IS SOMETHING ELSE, BEWARE!!! Sunrise Florida

*Consumer Comment: IKEA IS FROM SWEDEN AND SO THEY FOLLOW SWEDISH REFUND POLICIES

*Consumer Comment: First of all, there's no way to prove your "99.9% of other AMERICAN stores" statistic...

*Consumer Comment: Their return policy is clear

*Consumer Comment: Learn what to say

*UPDATE EX-employee responds: Former IKEA Coworker

*UPDATE EX-employee responds: Former IKEA Coworker

*UPDATE EX-employee responds: Former IKEA Coworker

*UPDATE EX-employee responds: Former IKEA Coworker

*Consumer Comment: IKEA ripped me off too!!! There customer service is a complete joke and they dont care about us customers. They wont take back any returns!!!!

*Author of original report: IKEA USA will not take back opened merchandise weather it is used or not. Simple as that. I dont't have to explain anything further.

*Consumer Comment: You are STILL wrong

*Author of original report: It was merely opened and tested. Plugging in doesn't make it used unless you buy from IKEA USA.

*Consumer Comment: From someone that very rarely returns anything.

*Author of original report: 99.9% of the Departmen stores here in the USA take back opened merchandise with a receipt.They simply send it back to the manufacturer. IKEA CAN'T !!!

*Consumer Comment: Used vs. Unused..

*Consumer Comment: IKEA was RIGHT

*Consumer Comment: OK so explain this to me ...

*Author of original report: Does plugging a light in to see if it meets your purposes make the item used? I dont' think so and 99.9% of the department stores in the USA agree.

*Author of original report: The item was not used it was merely opened. That is the whole point of this report.

*Consumer Comment: It sounds as though it were obviously used

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I purchased some lights at Ikea USA for about $50.00. I took care to save the receipt and the original package and all the contents. About 10 days after I purchased the light I attempted to return it at the Sunrise Florida store. I was told by the girl at the return counter that I could not return it because I had opened the package.

Immediately I asked to speak to a manager and Kate Murphy the return counter manager came out to talk with me. I told her the item was not for the purpose I had intended and she said that Ikea's return policy says that they only take back unused merchandise. I told her it was indeed unused and that I had merely opened the package. Kate Murphy was so rude about the whole thing it was unbelievable, I had never been treated so badly by a department store in my life. .

I continued to argue my point to no avail with Kate Murphy until I began asking for the store manager. When I asked Kate for the manager she told me that she was the manager and there was no one else above her. The first in a series of lies that Ikea USA was about to perpetrate against me. This was starting to become a very negative experience for me and I was not getting anywhere with Kate Murphy so I left the store and fugured I would call the store and try to speak with the real manager.

On my way home from the store I called and got ahold of the real store manager Peter. Peter the real manager was indeed at the store on 7/6/08 at 5:30 pm and Kate Murphy was lying to me in an attempt to blow me off. Peter told me that I should have no problem returning the light and apologized for the problems I had then he forwarded me to the customer serivce liason Abbey.

Abbey never returned my calls and I finally got in touch with another customer service flunky named Jackie. I explained to Jackie that I had a light that was opened and unused and I needed to return it. Jackie told me that it was no problem just bring the light in and they would take it back. I sent my wife in with the light and the receipt on 7/13/08 and my wife started to receive the same rude blow off treatment from the Ikea USA employees that I had received.

The told her the same line of crap about their return policy. They treated her exactly as bad as they had treated me and she was livid about the whole thing. We had the receipt and the item was not used. Kate Murphy and Jackie were laughing in my wifes face as they were refusing to take the light back.

My wife called me on the cell and I asked her to put Jackie on the phone and Jackie got on the phone and told me that she did not say she would take it back she said that I told her I had furniture to return and that now that she knows that it is a light she can not authorize it. I explained to Jackie that we spoke earlier on the phone and she said it was ok to return the item and now after I had drove 30 miles she was going to flip the script. I asked her for the store manager.

Now I am feeling the same as I had the week before. Being treated like crap by a department store, Treated worse then I had ever been treated before. Lied to again and again by one store manager and another manager..

The point of this story is the extent to which IKEA USA will go to deny taking back and refunding a legitamately purchaed and receipted item.

IKEA USA does not care if you have a reciept or if you never used an item they wont take it back.

IKEA will not refund your money on anything. No matter what!!! No matter what they say!!!

If you dont want to have the same experiance don't shop at IKEA USA. You will be sorry!!!!

Elizabeth
Hollywood, Florida
U.S.A.

This report was posted on Ripoff Report on 07/13/2008 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/IKEA-USA/Sunrise-Florida-33324/IKEA-USA-WONT-REFUND-YOUR-MONEY-ORIGINAL-RECEIPT-WITH-ORIGINAL-PACKAGE-IT-DOESNT-MATTER-350806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

IKEA IS FROM SWEDEN AND SO THEY FOLLOW SWEDISH REFUND POLICIES

AUTHOR: Joe - (U.S.A.)

NEXT TIME...

SHOP AMERICAN!
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#2 Consumer Comment

First of all, there's no way to prove your "99.9% of other AMERICAN stores" statistic...

AUTHOR: Heather - (U.S.A.)

You're just saying that because you're upset and you're trying to paint a picture of your disappointment, not stating facts.

Secondly, it seems that you're upset that IKEA was founded outside of the United States. So what. Their point is valid. They have NO WAY to know how "tested" your item was, and therefore have to take your word for it. I'm not insinuating that your claim is false... I'm just saying, they have to draw the line somewhere or they'd get screwed over 800 times a day.

Sure, Ikea's products are cheaply made... that's so that they can sell them cheap to you. That's the whole point of the store. Sure their return policy sucks. However, it is there for a reason, it was made for a reason, and they do their best to make you aware of their policy before you walk out the door. Your lack of observation, or misinterpretation of what you thought the policy SHOULD be, is not their fault, or Jackie's fault, or Kate Murphy's fault.

Also, you're right, Home Depot doled out refunds left and right... and that's why HOME DEPOT IS GOING OUT OF BUSINESS!!! It doesn't make good business sense to do it your way, taking the word of customers left and right. I've never worked for Ikea, nor do I shop there... but I've worked in many places where the "customer was always right" and honestly, I hated every minute of it. I despised giving people EVERY unwarranted thing they asked for simply because they were a patron. It never made any sense to me. Yes, you want them to return, and yes you want them to spend their money there, but some businesses just aren't right for certain people. Obviously, you and IKEA weren't a match made in heaven. It sucks that you had a bad experience, but now you know better.
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#3 Consumer Comment

Their return policy is clear

AUTHOR: Frank - (U.S.A.)

Ikea's return policy is very clear. The merchandise must be unopened, not just unused. You may not agree with that policy, but it is posted clearly throughout the store.

They were under no obligation to refund your money. Ikea is not at fault here.
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#4 Consumer Comment

Learn what to say

AUTHOR: Rockinshopper - (U.S.A.)

OK, When returning an opened item to Ikea and to avoid any hassles, let them know the item is damaged and that is why you are returning it. By law, they have to take back a broken item, but not an unused item with no damage. Works for me all the time. Do not ask for a refund, TELL them you want a refund!

As for all the other stores, items are either returned back the manufacturer or the group where they bought the products from for a future credit. Some will donate to charities to reduce their tax burden.

IKEA sells cheap stuff like what you buy at WalMart or Target but Walmart and Target have better return policies. There is just more at Ikea to choose from.

Again, Ikea MOSTLY makes and sells junk, but they do have some quality products as well. Wait for clearance like during the Labor Day weekend and you can get great buys, otherwise, shop elsewhere.

:]
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#5 UPDATE EX-employee responds

Former IKEA Coworker

AUTHOR: Crystal - (U.S.A.)

I was an employee at IKEA for over a year and a half in the Returns department. I saw MANY forms of attempted retail fraud. The most memorable, I had a couple with a receipt dated the previous day try to return a $1500 leather sofa that smelled like urine, had dog hair between the cushions, and had holes in a few places. They tried to tell me it came like that. If we had taken the customers word for it, the store would have had to eat that $1500, and prices would be raised on items.

IKEA keeps prices low for everyone by having a strict return policy. As soon as it was removed from the package it was considered used. We did not EVER under ANY circumstance try to pass something out of the package on to another customer as new, i.e. repack items. That $50 light would have cost you much more if purchased anywhere else. Love IKEA or hate it, you will never find cheaper prices on identical items.


Also, the return policy is stated throughout the store, on the map, and on the receipt. By purchasing items at any store, you are agreeing to their return policy. If you don't like it, don't shop there. Not all stores have the same policies. Just because 99.9% of companies do something, there is that .1% that will not.


As far as calling into the store, you're talking to a call center in Baltimore. They managed to pull all kinds of stuff out of thin air and pass it on to the customer. I was told that we could look up receipts for customers (we never did this and if we could we didn't know about it!). This is why they create "cases". Calling in automatically creates a case. When they direct you to go back to the store, they will always give you a case number to take in to the Returns desks. We look it up, print it out, and read the notes entered. If there is a dispute with what the customer says to us and what we read, we go with what we read and show the customer what was said to them.

IKEA has a Manager on Duty, she may indeed have been that person on that day. In that case she truly is the person in charge of that store (the store manager is considered to be beneath them in the chain of command!). That person makes every decision in the store. I'm curious how you managed to talk to the store manager on the phone, IKEA co-workers do not give out the direct number to the store, or the extention of any one. It is not likely anyone directly lied to you. I can tell you from very personal experience, we are not paid enough to actually lie in order to "blow someone off". We were there for our scheduled hours regardless of whatever issue the customer may have. I always wanted the customer to leave happy and never wanted to deal with irate people. After being called every name in the book, seeing one of my managers actually be physically assulted, and being threatened, I still liked my job there and still didn't want anyone walking away upset. It wasn't worth it. This wasn't just me. It was anyone who worked in the front of the store in customer service! The return policy is decided on by people much higher than anyone in any store, all these policies are the same in every store in the US.
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#6 UPDATE EX-employee responds

Former IKEA Coworker

AUTHOR: Crystal - (U.S.A.)

I was an employee at IKEA for over a year and a half in the Returns department. I saw MANY forms of attempted retail fraud. The most memorable, I had a couple with a receipt dated the previous day try to return a $1500 leather sofa that smelled like urine, had dog hair between the cushions, and had holes in a few places. They tried to tell me it came like that. If we had taken the customers word for it, the store would have had to eat that $1500, and prices would be raised on items.

IKEA keeps prices low for everyone by having a strict return policy. As soon as it was removed from the package it was considered used. We did not EVER under ANY circumstance try to pass something out of the package on to another customer as new, i.e. repack items. That $50 light would have cost you much more if purchased anywhere else. Love IKEA or hate it, you will never find cheaper prices on identical items.


Also, the return policy is stated throughout the store, on the map, and on the receipt. By purchasing items at any store, you are agreeing to their return policy. If you don't like it, don't shop there. Not all stores have the same policies. Just because 99.9% of companies do something, there is that .1% that will not.


As far as calling into the store, you're talking to a call center in Baltimore. They managed to pull all kinds of stuff out of thin air and pass it on to the customer. I was told that we could look up receipts for customers (we never did this and if we could we didn't know about it!). This is why they create "cases". Calling in automatically creates a case. When they direct you to go back to the store, they will always give you a case number to take in to the Returns desks. We look it up, print it out, and read the notes entered. If there is a dispute with what the customer says to us and what we read, we go with what we read and show the customer what was said to them.

IKEA has a Manager on Duty, she may indeed have been that person on that day. In that case she truly is the person in charge of that store (the store manager is considered to be beneath them in the chain of command!). That person makes every decision in the store. I'm curious how you managed to talk to the store manager on the phone, IKEA co-workers do not give out the direct number to the store, or the extention of any one. It is not likely anyone directly lied to you. I can tell you from very personal experience, we are not paid enough to actually lie in order to "blow someone off". We were there for our scheduled hours regardless of whatever issue the customer may have. I always wanted the customer to leave happy and never wanted to deal with irate people. After being called every name in the book, seeing one of my managers actually be physically assulted, and being threatened, I still liked my job there and still didn't want anyone walking away upset. It wasn't worth it. This wasn't just me. It was anyone who worked in the front of the store in customer service! The return policy is decided on by people much higher than anyone in any store, all these policies are the same in every store in the US.
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#7 UPDATE EX-employee responds

Former IKEA Coworker

AUTHOR: Crystal - (U.S.A.)

I was an employee at IKEA for over a year and a half in the Returns department. I saw MANY forms of attempted retail fraud. The most memorable, I had a couple with a receipt dated the previous day try to return a $1500 leather sofa that smelled like urine, had dog hair between the cushions, and had holes in a few places. They tried to tell me it came like that. If we had taken the customers word for it, the store would have had to eat that $1500, and prices would be raised on items.

IKEA keeps prices low for everyone by having a strict return policy. As soon as it was removed from the package it was considered used. We did not EVER under ANY circumstance try to pass something out of the package on to another customer as new, i.e. repack items. That $50 light would have cost you much more if purchased anywhere else. Love IKEA or hate it, you will never find cheaper prices on identical items.


Also, the return policy is stated throughout the store, on the map, and on the receipt. By purchasing items at any store, you are agreeing to their return policy. If you don't like it, don't shop there. Not all stores have the same policies. Just because 99.9% of companies do something, there is that .1% that will not.


As far as calling into the store, you're talking to a call center in Baltimore. They managed to pull all kinds of stuff out of thin air and pass it on to the customer. I was told that we could look up receipts for customers (we never did this and if we could we didn't know about it!). This is why they create "cases". Calling in automatically creates a case. When they direct you to go back to the store, they will always give you a case number to take in to the Returns desks. We look it up, print it out, and read the notes entered. If there is a dispute with what the customer says to us and what we read, we go with what we read and show the customer what was said to them.

IKEA has a Manager on Duty, she may indeed have been that person on that day. In that case she truly is the person in charge of that store (the store manager is considered to be beneath them in the chain of command!). That person makes every decision in the store. I'm curious how you managed to talk to the store manager on the phone, IKEA co-workers do not give out the direct number to the store, or the extention of any one. It is not likely anyone directly lied to you. I can tell you from very personal experience, we are not paid enough to actually lie in order to "blow someone off". We were there for our scheduled hours regardless of whatever issue the customer may have. I always wanted the customer to leave happy and never wanted to deal with irate people. After being called every name in the book, seeing one of my managers actually be physically assulted, and being threatened, I still liked my job there and still didn't want anyone walking away upset. It wasn't worth it. This wasn't just me. It was anyone who worked in the front of the store in customer service! The return policy is decided on by people much higher than anyone in any store, all these policies are the same in every store in the US.
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#8 UPDATE EX-employee responds

Former IKEA Coworker

AUTHOR: Crystal - (U.S.A.)

I was an employee at IKEA for over a year and a half in the Returns department. I saw MANY forms of attempted retail fraud. The most memorable, I had a couple with a receipt dated the previous day try to return a $1500 leather sofa that smelled like urine, had dog hair between the cushions, and had holes in a few places. They tried to tell me it came like that. If we had taken the customers word for it, the store would have had to eat that $1500, and prices would be raised on items.

IKEA keeps prices low for everyone by having a strict return policy. As soon as it was removed from the package it was considered used. We did not EVER under ANY circumstance try to pass something out of the package on to another customer as new, i.e. repack items. That $50 light would have cost you much more if purchased anywhere else. Love IKEA or hate it, you will never find cheaper prices on identical items.


Also, the return policy is stated throughout the store, on the map, and on the receipt. By purchasing items at any store, you are agreeing to their return policy. If you don't like it, don't shop there. Not all stores have the same policies. Just because 99.9% of companies do something, there is that .1% that will not.


As far as calling into the store, you're talking to a call center in Baltimore. They managed to pull all kinds of stuff out of thin air and pass it on to the customer. I was told that we could look up receipts for customers (we never did this and if we could we didn't know about it!). This is why they create "cases". Calling in automatically creates a case. When they direct you to go back to the store, they will always give you a case number to take in to the Returns desks. We look it up, print it out, and read the notes entered. If there is a dispute with what the customer says to us and what we read, we go with what we read and show the customer what was said to them.

IKEA has a Manager on Duty, she may indeed have been that person on that day. In that case she truly is the person in charge of that store (the store manager is considered to be beneath them in the chain of command!). That person makes every decision in the store. I'm curious how you managed to talk to the store manager on the phone, IKEA co-workers do not give out the direct number to the store, or the extention of any one. It is not likely anyone directly lied to you. I can tell you from very personal experience, we are not paid enough to actually lie in order to "blow someone off". We were there for our scheduled hours regardless of whatever issue the customer may have. I always wanted the customer to leave happy and never wanted to deal with irate people. After being called every name in the book, seeing one of my managers actually be physically assulted, and being threatened, I still liked my job there and still didn't want anyone walking away upset. It wasn't worth it. This wasn't just me. It was anyone who worked in the front of the store in customer service! The return policy is decided on by people much higher than anyone in any store, all these policies are the same in every store in the US.
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#9 Consumer Comment

IKEA ripped me off too!!! There customer service is a complete joke and they dont care about us customers. They wont take back any returns!!!!

AUTHOR: Howard - (U.S.A.)

I cna't believe they did the exact same thing to you like they did to me. I dealt with the same store and the same return manager. She was totally rude to me and told me to leave the store and never come back.

I would really like to get together with some of the other ripped off Ikea customers and set up a forum website titled " Ikea - The worst customer service in the USA!!!"
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#10 Author of original report

IKEA USA will not take back opened merchandise weather it is used or not. Simple as that. I dont't have to explain anything further.

AUTHOR: Elizabeth - (U.S.A.)

Every other major retailer here in the great USA will take back opened merchandise with a receipt. Weather it is a light, saw, clothes, cabinets, desks, anything. Even if you did use it, even if you tried it out for a week and didn't like it. That is what a no hassle return means. It means that you can return whatever you want for whatever reason you want and the store eats the cost of the return.

It is all done to promote good customer service. Something IKEA USA knows nothing about. It is called a no hassle return policy. The store bares the cost to send these items back to the manufactures or the manufactures pay. It is all part of good customer service. Something you Juke and IKEA have no concept of. Stores here in the USA take care of their customers and IKEA doesn't. IKEA doesn't care about good customer service and if you shop there you will get treated like dirt.
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#11 Consumer Comment

You are STILL wrong

AUTHOR: Juke - (U.S.A.)

When a package is opened and returned the store DOES NOT send it back to the manufacturer for REPACKAGING. That is rediculous. Even if that was true don't you think YOU should pay the shipping costs to and from to get the item repackaged. After all you damaged it.
Why would you buy a light, open the package, then plug it in. Just to SEE if it works? I dont think YOUR all together packaged correctly. Some items are missing from your box.
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#12 Author of original report

It was merely opened and tested. Plugging in doesn't make it used unless you buy from IKEA USA.

AUTHOR: Elizabeth - (U.S.A.)

IKEA USA and all you IKEA employees who are responding to this report want the American public to believe that IKEA's rediculous return policy makes some sort of sense.

As I keep repeating and what none of you IKEA employees fail to mention is that every other department store that I have mentioned will take back merchandise such as a light that has been opened. None of the other great American department stores treat their customers in such a fashion when it comes to a return. All you people are doing is changing the subject and talking about weather the light was actually used or not. The real issue here is IKEA's return policy. And the return policy at IKEA is designed to leave the customer stuck with merchandise that they can not use or return, and it also is designed to leave their customers very unhappy and likely to never shop at IKEA again.

IKEA has never heard of what we Americans call a "NO HASSLE RETURN POLICY'.

IKEA'S return policy is exactly the opposite of a no hassle return policy.
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#13 Consumer Comment

From someone that very rarely returns anything.

AUTHOR: Keith - (U.S.A.)

What is the difference if a item is opened in the store or later at someone's home? Even if it was plugged in? If a light cannot handle being plugged in without damage occurring to the unit, I sure do not want to use it at all.

I know some items once it is even attempted to be used as being something that should not be returnable, a light that has been opened, even if it has been plugged in and turned on once, is not one them.

Nice to know not to shop at IKEA, even if I have not returned anything in over 5 years.
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#14 Author of original report

99.9% of the Departmen stores here in the USA take back opened merchandise with a receipt.They simply send it back to the manufacturer. IKEA CAN'T !!!

AUTHOR: Elizabeth - (U.S.A.)

The reason why Home Depot, Lowes, Expo Design, Office Depot, Staples, Macy's and all the other major USA department stores take back opened merchandise is because they care about customer service. They care that the customer is happy and that the customer had a great experiance at their store and they want the customer to come back. IKEA USA doesn't care if you never come back and they don't care how unhappy you are when you walk out their door. IKEA USA doesn't care about customer service! It is as simple as that. As soon as the American public realizes what I am now talking about they will take their business elsewhere even if it costs the consumer more money. I was prepared to buy kitchen cabinets from IKEA for around $1800 and now forget about it. I am going right over to Expo design and spending the extra $300 and I know that the store manager is going to make sure that I am satisfied. In fact when I asked to speak to the store manager she came right away and I didn't get a huge run a round like I did in IKEA.

In addition you have asked me what the store does with the opened merchandise that is returned. The opened items are sent back to the manufactures and the stores receive a credit. Then the manufactures repackage the merchandise and send it back to the stores. This is how it is done here in AMERICA.

My suspicion is that since IKEA USA is a franchise operation and it is a Sweedish owned company they can't simply send back items to their manufactures. Their manufactures are probable overseas and this is the crux of the problem and the reason why IKEA USA will not take back any opened merchandise.

Again 99.9% of the USA department store will take back opened merchandise with a receipt. All you IKEA employees that are responding to this report can not say anything to contridict that fact. USA retalers care about customer service and the other major USA retailers care if you leave their store happy. IKEA USA does not care about us, the US consumer.

IKEA USA will leave you the consumer with merchandise that you can not return simply because you opened the box and took a peak inside.

Do yourself a favor and shop at store where you know what you will get. IKEA USA doesn't care if you and your wife leave so unhappy it ruins your day.

IKEA USA doesn't care about the consumer. They only care about their bottom line.
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#15 Consumer Comment

Used vs. Unused..

AUTHOR: Robert - (U.S.A.)

The IKEA policy states that they will return an UNUSED item within 90 days. There is a difference between "opened the box" and "plugged it in". Your Original Report failed to mention that and clears up the reasoning from IKEA.

"...Plugging in a light doesnt make it used...."

Sorry but plugging in a light DOES make it used. You had plugged it in to see if it would work where you wanted it. When does it become used in your mind? Is it 1 Day, 2 Days, 1 Week?

Keeping in mind that you did not attempt to return it for 10 days and IKEA has no idea how long you had it plugged in to "test". Had you returned it the next day rather than 10 days later would they have taken it back, perhaps. At least your argument that it didn't work where you wanted it would have been a bit more viable.

"...Ikea planet where every item that leaves their store is immediately used and considered non returnable...."

That is not what IKEA said. Had you not opened the box it would have been no issue. Had you not used it(for who knows how many days) it would not have been a problem.
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#16 Consumer Comment

IKEA was RIGHT

AUTHOR: Juke - (U.S.A.)

I think you should NOT get a return. You could obviously see the lights on display at ikea and decide if you want them. You don't have to the OPEN a package to SEE if it is something you want. Who is going to buy the lights now from a damaged package that you opened. Why should IKEA pay for YOU damaging the packaging. Nobody buys open box items if there is one in the original packaging right next to them unless it is marked down. You lose. IKEA was right.
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#17 Consumer Comment

OK so explain this to me ...

AUTHOR: Peter - (U.S.A.)

... How does something that has been "opened" (aka, removed from its factory-sealed packaging) qualify as "NEW"?

Would you buy an item that has been opened, repackaged, and/or clearly returned, with the assurance of the sales clerk that "the customer swears that he never used this item"?

What do you think retail stores end up doing with such merchandise after it is returned?

I eagerly await your reply.
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#18 Author of original report

Does plugging a light in to see if it meets your purposes make the item used? I dont' think so and 99.9% of the department stores in the USA agree.

AUTHOR: Elizabeth - (U.S.A.)

Are you the Peter from IKEA Sunrise who gave me the run a round? Are you the Peter from the Sunrise store who instructs your employees to not refund anything that is opened no matter what the reason? Do you get a kicback for all the unhappy people that you send out the door wihout a refund? Under what circumstances does a customer get a refund from IKEA. Your response states that I should have been able to determine the lights fitness for my purpose by looking at it in the store. I disagree.

There are different lighting conditions and different configurations for this light. I am entitled to take it home and see if it meets the purpose for which I intend. What if it doesn't fit where I intended to install it? What if it is not bright enough? And when It doesn't fit or I am not happy with it am I entitled to return it according to the stores stated return policy on their receipt.

Plugging in a light doesnt make it used. I dont know know what planet you are from but I sounds like the Ikea planet where every item that leaves their store is immediately used and considered non returnable. As I stated before no other store in he USA will treat a custimer like this. Just go to Home Depot and return something, It is no probem and they sell many lights.

If you dont want to be treated like you dont matter by a store that doesn't care if you ever shop there again stay away from IKEA USA.
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#19 Author of original report

The item was not used it was merely opened. That is the whole point of this report.

AUTHOR: Elizabeth - (U.S.A.)

Additionally I witnessed several other customers in the return line who attempted to return merchandise with receipts and they were told no refund on opened merchandise. Their return policy says clearly that they wont take back used merchandise. Yjere is a big difference between used and opened merchandise. Most of these people merely opened a box as I had and were not satisfied with the quality and they were immediately send off without refunds or store credits.. Home depot, Sears, Macys, Expo, Target, Wallmart all will refund your money with a receipt weather the item is opened or not. What kind of store it this IKEA that they don;t care about their custpmers. I will never shop there as long as I live and If you dont want to get aggravated and ripped off you shouldn't either.
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#20 Consumer Comment

It sounds as though it were obviously used

AUTHOR: Peter - (U.S.A.)

It sounds as though it were obviously used, and you are just trying to claim that it is "unused" so that you can get a refund.

Let's assume for a moment that it is truly "unused" as you claim. What sense would it make to purchase and return an UNUSED item because it did not meet the purpose for which you intended? How would you know this unless you plugged in and tried out the item? You could have looked at and admired the item on display in the store, could you not? This would have given you the same amount of information as buying the item and looking at it at home, right?

In clear simple terms, THE ITEM WAS INDEED USED, even if only for a few minutes. You are not entitled to a refund under the store's return policy.
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