- Report: #450926
Report - Rebuttal - Arbitrate
Complaint Review: IKEA
IKEA41640 Ford Rd. Canton, Michigan U.S.A.
IKEA Fraud Canton Michigan
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When they say unused they mean if you have taken it out of the box or put it together it is a used item and they will not give a full refund.
We called the customer center and explained our problem on an item we had purchased a week before. We had put it together and weren't sure if we could get it back into the three boxes it came in. We were told to bring it back assembled and if everything was there we would get a refund. When we got to the store we were told they considered used and deducted $114 from the refund.
They should state in their return policy that if you open the box the item will, in their opinion, be "used" and you won't get a full refund.
We were told by Keith that, in effect, IKEA does not give full refunds on returned items.
We had to return an item that was damaged when we bought it. They did replace that item but of course we were out the price of gas for returning it. When we foung out we were getting ripped off on the return of the other item we also returned the replaced bed. We were going to buy more furniture but this experience has told us not to purchase anything from IKEA.
I am reporting this to our Michigan Consumer Affairs department in the State Attorney General's office.
After this experience I would tell everyone not to shop at IKEA.
This report was posted on Ripoff Report on 05/12/2009 04:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/IKEA/Canton-Michigan-48187/IKEA-Fraud-Canton-Michigan-450926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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