• Report: #462979

Complaint Review: IKEA

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  • Submitted: Fri, June 19, 2009
  • Updated: Sat, June 20, 2009

  • Reported By:round rock Texas
IKEA
Round Rock, Texas U.S.A.

Ikea Ikea Returns policy customer service Round Rock Texas

*Consumer Comment: Returns policy is posted in the store we've used...

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I recently had a very unfortunate experience with the Ikea return policy, I run a interior design business, and decorate home and restaurants and businesses, I used to do tons of business spending $1000's od dollars at Ikea for my products ocassionally you I may overbuy a product or two and change my mind on the concept or design of the project, and have extra vases or pots or planters and other domestics, well this last job I had
about $300 of extra stuff on over a $1000 purchase, I kept my receipt and brought it back to get an exchange, not a refund and exchange for credit so I could get something i needed for my project and was denied a exchange on planters and vases because the Ikea stickers had been removed, I explained that the Ikea stickers had been removed by my employees because we dont leave
noticable stickers on the products when we decorate someones home or business, I was told that since the stickers were removed they couldnt except the item and since the stickers were removed the item was considered used and he then advised me to sell it on Craigslist. All I can think about that is What, really thats bad business..

Tomorrow i will begin posting this
review all over every consumer complaint website I can find on the internet at least 20 or so reviews, in addition I have stopped buying Ikea products for
my business for good. I emailed them a copy of this weeks prior to posting this on any complaints board and received no response from Ikea.

JR
round rock, Texas
U.S.A.

This report was posted on Ripoff Report on 06/19/2009 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/IKEA/Round-Rock-Texas-78717/Ikea-Ikea-Returns-policy-customer-service-Round-Rock-Texas-462979. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Returns policy is posted in the store we've used...

AUTHOR: Jgracey - (Canada)

The Ikea store we shop at (in Canada, so don't know if that makes a difference) has the returns policy posted in the store.

Did you know the returns policy when you bought the items? If you shop at Ikea as often as you indicate, you should have.

The policy at our store says items have to be in original packaging and be in the same condition as when purchased...that would mean price tags and stickers should still be on them (ie: original packaging).

From the website:

If you are not satisfied with your purchase, return the item within 45 days of the purchase for an exchange or a refund. Please be sure to have your receipt and the original packaging at the time of your visit. We ask that you ensure that the product remains in the same condition as it was purchased. Otherwise, it is up to the discretion of the store as inspection is required.


At a guess, I'd say the "sticker" policy might be one of the things left to the discretion of the store manager, but more likely not.

It would probably be a good idea to keep stickers you remove from items. We are not "interior decorators" but we attach stickers from most large purchases to the receipt, just in case we need them in future. This isn't just for ikea purchases, but for all our bigger purchases.
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