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  • Report: #609105

Complaint Review: ILD Teleservices - Calling 10

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  • Submitted: Tue, June 01, 2010
  • Updated: Wed, June 02, 2010

  • Reported By: anonymous — Exeter California United States of America
ILD Teleservices - Calling 10
15071 Ave 296 Visalia, California United States of America

ILD Teleservices - Calling 10 10 15 15 Ridiculous charges for a directory assistance we did not dial Visalia California

*UPDATE Employee: Were not a fraudulent practice

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I was paying our telephone and there was an unusual charge and after calling ATT discovered that this one charge was for a company stating we used directory assistance, the charge was $4.99 and tax was added totaling $7.14. There are only 3 people in the office so I thought I would follow it up and found it was a company listed with a fraud/Ripoff and so I phoned the Telephone co again and they finally agreed to remove this charge. I wanted them to, not just remove the charge, but investigate. This is a terrible way to get lots of our $ and we will have to keep a close watch.

This report was posted on Ripoff Report on 06/01/2010 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/ILD-Teleservices-Calling-10/Visalia-California-93292/ILD-Teleservices-Calling-10-10-15-15-Ridiculous-charges-for-a-directory-assistance-we-di-609105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Were not a fraudulent practice

AUTHOR: Jenny - (United States of America)

          Were not a fraudulent practice heres what we do:
ILD Teleservices is a convenient and secure payment method designed for purchasing on the web or over the phone. Like a credit card company, ILD acts as an agent to transfer funds between buyers and merchants for services charged to the telephone bill. Through relationships with telephone companies like AT&T and Verizon, ILD gives merchants the opportunity to let their customers charge their phone bill for products and services such as long distance, internet access, and collect calling. ILD provides this service to a variety of merchants, including EarthLink, NetZero, Juno and others.

If you feel like youve been charged in error, please contact us at askild@ildmail.com, call us at 800-637-4009 or visit our help center online at http://ildteleservices.com/resolution-center.html.

Thank you,
ILD Teleservices

 

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