I am an employee of a local Baptist Church in my city and I feel we were ripped-off by Liberty online services.
On January 3, 2003 a representative from this company called our pastor and informed him that they were offering a FREE yellow pages listing. He thought they were talking about the yellow pages for our local telephone company and agreed to the offer.
In our March telephone bill we had a charge of $29.95 plus $2.25 state taxes.
I called the 800 number listed and the billing representative gave me a second number (1-800-511-3132). When I called the second number I reached a person who spoke very little English and who was very uncooperative when asked to remove the charge. He told me that he had a recording of the pastor giving his okay to the charge and we had to pay it.
After a while I asked to speak to a supervisor and also received little help from him. I told him that I was going to record the conversation and he immediately started backtracking. He said that if I were to record the conversation he would be forced to terminate the call. I responded that his representative had stated at the begining of the call that they were recording the call "for quality purposes." To that he answered that I could not use any recording for legal recourse, but that he would remove the charges from our phone bill.
It is obvious that the company is a ripoff company and should be exposed for what they are. If anyone else has such a problem with this comopany, try contacting the number for this month:
1-800-511-3132. That number will probably be changed soon as they probably do not stay at one place for very long .