• Report: #728062

Complaint Review: ILD Teleservices, Inc.

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  • Submitted: Wed, May 11, 2011
  • Updated: Sun, August 07, 2011

  • Reported By: Diane — Bishop California United States of America
ILD Teleservices, Inc.
5000 Sawgrass Village Circle, Suite 30 Ponte Vedra Beach, Florida United States of America

ILD Teleservices, Inc. Bills for Unauthorized "Services" Ponte Vedra Beach, Florida

*Author of original report: Similar Company Names/Charges Finally Reversed

*REBUTTAL Owner of company: Wrong Compufix Company Contacted

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On My March telephone bill from Verizon I noticed an unusual charge.  My bill is always about the same amount.  This month it had increased by about $13.  When I checked the bill, I saw I was being charged by ILD Teleservices for "Compufix Tech support & computer repair."  This was a surprise since I repair other people's computer and use a Mac myself.I

I called Verizon; they said they had no control over the billing and I had to call ILD.  I called ILD and they said they had no control over the billing; I had to call Compufix.  I called Compufix and they promised to cancel the service and reverse the charges.  I was even given a confirmation number.

This month I opened my Verizon bill and found I had two charges from ILD - Another $13 from Compufix and $15 from "Member's Edge."  When I called I found that Member's Edge is an e-mail service.  I certainly didn't sign up for that.  Well, I called and was promised the "service" would be canceled and the charges would be refunded and again I was given a confirmation number.

Isn't it fascinating that ILD serves as a clearing house for these companies providing these "services" that never notify you that you are receiving these "services?"  How do they obtain your phone number in the first place?  I was told that "my children" must have signed up for the "services" or clicked on a box by mistake.  My children are in their 30s and don't live at home. 

This is a pretty nice scam.  When I tried to cancel Member's Edge, the woman said I had to listen to her sales pitch before I could cancel the "service."  is this how they get customers?  Hijack the phone number and then sell the service?  Collect the fees from people who don't read their bill and don't notice the extra charge?  And ILD washes their hands of the whole affair?

This report was posted on Ripoff Report on 05/11/2011 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/ILD-Teleservices-Inc/Ponte-Vedra-Beach-Florida-32082/ILD-Teleservices-Inc-Bills-for-Unauthorized-Services-Ponte-Vedra-Beach-Florida-728062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Similar Company Names/Charges Finally Reversed

AUTHOR: Diane - (United States of America)

First, I apologize to the Compufix company in New Jersey if it is receiving any phone calls by mistake.  I do not believe I called that firm - I called the company whose number was given to me by ILD.

But, for the good news.  It took several months, and follow-up phone calls after I received my telephone bill each month, but I did manage to get the charges taken off my bill.  My advice to others in this situation is:  First, don't pay the charges, but do pay the rest of your legitimate telephone bill.  Call your telephone company and tell them what has happened, and why you are not paying the full amount of the bill.  Call the crammer (ILD in my case) and whatever subsidiaries they are representing, and politely but firmly inform them that you did not authorize the charges and will not pay them.  Tell them that you want them cancelled immediately and request a confirmation number.  Get the name of the person with whom you speak.  If and when it happens the next month, repeat the same steps.  Mention who you talked to and give them the confirmation number.  Stay strong. 

It took me four months, but it worked!
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#2 REBUTTAL Owner of company

Wrong Compufix Company Contacted

AUTHOR: Compufix Professionals, Inc. (NJ) - (United States of America)

The company your speaking of is Compufix Inc. of California False Billing Charges Studio
City, California.

The company you want to "Write Reviews", "Call", "Contact" is:
Compufix, Inc.
11271 Ventura Blvd. #217
Studio City, CA 91604
1-888-736-3799
 
NOT - Compufix Professionals of New Jersey offers Web Design - Web Hosting - Technical Support.
Over the last 12 months we have received a number of calls and emails from people complaining about a 12.95 telephone bill charge from ILD billing for Compufix.

We at Compufix Professionals, Inc. of New Jersey have no connection to cell phones, phone bills, ILD Billing or Compufix Inc. in California. These charges are NOT from Compufix Professionals, Inc. of New Jersey.

They are originating from a company with a similar name but no relation to our company in
NJ.

The company you want for ILD Phone Charges is: Compufix, Inc.
11271 Ventura Blvd. #217
Studio City, CA 91604
1-888-736-3799

We (Compufix Professionals, Inc. of New Jersey) have no association nor do we do any
business with ILD Billing service, Verizon, Walmart or with Compufix Inc. of
Studio City CA.

We suggest contacting the company at the above address and ILD Billing at 800-433-4518.

If you wish to discuss your ILD Charges with California in more detail, please feel free to call David Babcock of Compufix in California at 1-877-839-2944

We would appreciate and advise all the people who have written bad reviews about Compufix Professionals, Inc. from New Jersey about a phone bill (we have nothing to do with phone bills or charges) remove your negative reviews and comments immediately. If you created a bad review with a false email address on any website, please contact the webmaster of that site.

This is a pure case of defamation and would appreciate your assistance in removing false accusations (on any website) pertaining to Compufix Professionals of New Jersey.

Thank
you!

- Nick Micale
Technical Director
Compufix Professionals, Inc. (New Jersey)
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