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  • Report: #472753

Complaint Review: ILD Teleservices

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  • Submitted: Thu, July 23, 2009
  • Updated: Tue, September 08, 2009

  • Reported By:Murrieta California
ILD Teleservices
San Antonio, Florida U.S.A.

ILD Teleservices Billing me Verizon Phone Bill $12.95 San Antonio Florida

* : ILD Would like to Assist You

* : ILD Would like to Assist You

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A Company by the name of Family 911 LLC is billing my Verizon for $12.95 thru ILD Services. This is a big scam and I have not authorize the charges on my account.

Jcavazos
Murrieta, California
U.S.A.

This report was posted on Ripoff Report on 07/23/2009 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/ILD-Teleservices/San-Antonio-Florida/ILD-Teleservices-Billing-me-Verizon-Phone-Bill-1295-San-Antonio-Florida-472753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1

ILD Would like to Assist You

AUTHOR: Ild-Customer Service - (U.S.A.)

Hello,

We process over 120 million transactions each year for buyers and merchants thats over a half of a billion dollars in purchases, and only a small fraction result in disputes and charge backs, just like with credit cards. 

When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards.   ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. 

So, if you feel you have been crammed or charged without your consent, please let us know.  Send an email to askild@ildmail.com or call us at (800) 953-7765.

ILD recently posted an article on what you can do to protect yourself against cramming; you can read more on our blog at http://www.ildteleservicesblog.com.

Regards,

Sandra

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#2

ILD Would like to Assist You

AUTHOR: Ild-Customer Service - (U.S.A.)

Hello,

We process over 120 million transactions each year for buyers and merchants thats over a half of a billion dollars in purchases, and only a small fraction result in disputes and charge backs, just like with credit cards. 

When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards.   ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. 

So, if you feel you have been crammed or charged without your consent, please let us know.  Send an email to askild@ildmail.com or call us at (800) 953-7765.

ILD recently posted an article on what you can do to protect yourself against cramming.  Heres a summary, but you can read more on our blog at http://www.ildteleservicesblog.com.

Regards,

Sandra

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