• Report: #560883

Complaint Review: ILUVFABRIX

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  • Submitted: Wed, January 27, 2010
  • Updated: Mon, October 15, 2012

  • Reported By: Sucker — Alexandria Virginia U.S.A.
4725 Ripley Unit B El Paso, Texas United States of America

ILUVFABRIX Claimed I did not return fabric when I did. Is rated "F" by the BBB. Should have checked BBB before ordering. El Paso, Texas

*REBUTTAL Owner of company: Totally confused

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Will always check BBB before ordering on-line in the future.  Complete ripoff.

This report was posted on Ripoff Report on 01/27/2010 04:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/ILUVFABRIX/El-Paso-Texas-79922/ILUVFABRIX-Claimed-I-did-not-return-fabric-when-I-did-Is-rated-F-by-the-BBB-Should-560883. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Totally confused

AUTHOR: iluvfabrix.com - (United States of America)

If fabric was received by our warehouse, then we would have it.

We do however tell everyone that if they are dissatisfied with their fabric, they are not to just return it.

They need to speak to us or text us in advance to receive a REturn Authorization Number.

If fabric is sent without such a  number, we would likely mark it for return to sender.

Thats all that may have happened.  If the customer followed correct procedure which is clearly indicated, we would have her fabriic and would have made ameds a long time ago.

Regarding BBB, I dont believe in this company.   This company runs like the old protection rackets......if you refuse to pay them, they will ensure you get a lousy rating.

We have more than enough satisfied customers who have written thousands of testimonials as to the quality of our fabrics and our service.

John Fuller, Managing Partner, iluvfabrix.com
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