I agree 100% with the other statements made here. I too am an employee of International Marketing Association/Community Reading Club.
IMA is a very sneaky/shady company. I know everything about both companys. IMA and CRC are the same company.
IMA handles the sale of the accounts.
CRC handles the collections and customer service of the accounts.
Everything that is done is audio recorded.
When the product/service is sold one lie that is very big that really stands out is this.
The company tells customers that there credit card information is entered into an encrypted system and all they see is all XXXXs on the computer screen. This is not true.
IMA/CRC also do NO drug testing and NO criminal background checks on ANYONE. Anyone can get a job there and if you make money for them you will always have a job there. No matter how you act and when you come to work.
Customers are led to believe they can not cancel there magazine subscription. This is not true.
Also if you are a customer you can get ALL of your money refunded to you no matter how much you have invested. Simply state that you will contact the BBB or the Attorney General. ALso say over and over again if you have to that you want to cancel and there is nothing anyone can do to change your mind. They will cancel your account and refund all of your money.
There are a variety of departments ( very small depts) that are used to specifically put more money in the owners pockets. They call to offer you a couple agazines free and that you have to only pay for one. That monthly payment is to cover a 3 to 5 year period and they decrease your payments by making your payment amounts larger towards the end of the call.
Also the options they have for magazines is always getting smaller. When we stop carrying a magazine the customer no longer recieves that magazine either but we still charge them.
The managment staff is paid VERY VERY well some making 6 figures easy.
Though I do not agree with this companies practices it is true that the customer is asked to repeat everything back to the sales associate on an audio recorded device.
There is WAY more that goes on with this company that is bullcrap. Like for example. They supposedly have 10 to 15 different office locations and a rep will present them selves as being from a different company at least 8 times a day.
All of these other company names and locations are nothing more than P.O. Boxs.
I have been with the company for a little over a year and there always seems to be something crazy going on in there.
I for one ALWAYS cancel a customers account and will not argue with them about it.
If anyone would like any additional information about this company. Let me know
Virginia Beach, Virginia