conception
  • Report: #989334

Complaint Review: ING Direct

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  • Submitted: Mon, December 31, 2012
  • Updated: Mon, December 31, 2012

  • Reported By: JimR — Atlanta Georgia USA
ING Direct
Internet United States of America

ING Direct Capital One 360 Mortgage offer bait-&-switch Internet

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Completed a mortgage refi application with ING Direct on 12/12/2012. Following routine credit check, they made me an offer of 3.00% 7/1 ARM with LTV of 80% subject to asset and income verification and appraisal.

Appraisal came back and a value that supported the 80% LTV requested.  However, now three weeks into the process, they contacted me to say that they required 70% LTV on condos.  The type of residence (SFR, Condo, Townhouse) is part of the application and was known to them prior to their original loan offer.  

Until recently, I was not aware of ING offering 80% LTV (as I recall, they typically requested 70%). Recently, though, they have updated all of their marketing collateral to indicate that they offer 80% LTV.  Every piece of information I received from throughout this process indicated 80% LTV.  You will not see any mention of 70% LTV anywhere in advertisements for their mortgage products and if you apply for financing on a condo, you will not be informed of this requirement prior to appraisal.

Appearances are that they are engaged in a shell game.  I remain in discussions with them but am pursuing refi with another lender in parallel.  Should I have to refi with another lender who clearly discloses rates at LTVs, ING Direct's potential liability in my case is substantial. 

This report was posted on Ripoff Report on 12/31/2012 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/ING-Direct/internet/ING-Direct-Capital-One-360-Mortgage-offer-bait-switch-Internet-989334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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