• Report: #196997

Complaint Review: INNOVATIVE MERCHANT SOLUTIONS, IRVINE WEBWORKS, AXIN FINANCIAL

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  • Submitted: Sun, June 18, 2006
  • Updated: Sun, July 23, 2006

  • Reported By:Inkster Michigan
INNOVATIVE MERCHANT SOLUTIONS, IRVINE WEBWORKS, AXIN FINANCIAL
23 MAUCHY SUITE 109. IRVINE, CA 92618 IRVINE, California U.S.A.

INNOVATIVE MERCHANT SOLUTIONS, IRVINE WEBWORKS, AXIN FINANCIAL WEBSITE COMPANY, TOTAL RIP OFF AND DISHONEST BUSINESS IRVINE California

*Author of original report: AXIN FINANCIAL SERVICES. IRVINE, CA

*UPDATE Employee: Innovative Merchant Solutions Responds

*UPDATE Employee: Innovative Merchant Solutions Responds

*UPDATE Employee: Innovative Merchant Solutions Responds

*UPDATE Employee: Innovative Merchant Solutions Responds

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On 2/16/04, I attended a seminar by National Grants about getting grants to start businesses, etc. They seemed very beleviable!! However, I didn't have the capital to invest in their services. After the National Grant presenter was finished, there was a presentation by UNIM selling this "work from home" internet based businesses. They were extremely convincing and sold this as a great opportunity for financial freedom.

Needless to say, I was suckered into a web of lies! The website was very archaic, and technologically inferior to most websites! IT WAS HORRIBLE!! My website never appeared in any search engines, and I never generated 1 sale from this business!! After a year of trying to make this site work, I was forced to GIVE UP AND cancel, I WAS SICK OF PAYING MONTHLY FEES FOR A SERVICE THAT WASN'T BEING USED. I cancelled my contract with UNIM then with innovative Merchant Soultions. After Innovative Merchant Solutions sat back for over a year receiving fees for a service they never provided, (There were no sales!) they hit me with a 325.00 cancellation fee. AXIN FINANCIAL HAS CONTINUED TO CHARGE MY ACCOUNT 79.90 PER MONTH AND SAY THAT I CANNOT CANCEL EVEN THOUGH, I AM BEING FORCED TO PAY FOR SERVICES THAT I AM NOT USING!! THESE COMPANIES ARE IN CAHOOTS WITH EACH OTHER AND ARE A BUNCH OR THIEVES!!! DO NOT DO BUSINESS WITH THEM. I AGREE THAT A CLASS ACTION LAWSUIT NEEDS TO BE FILED!!

Nedra
Inkster, Michigan
U.S.A.

This report was posted on Ripoff Report on 06/18/2006 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/INNOVATIVE-MERCHANT-SOLUTIONS-IRVINE-WEBWORKS-AXIN-FINANCIAL/IRVINE-California-92618/INNOVATIVE-MERCHANT-SOLUTIONS-IRVINE-WEBWORKS-AXIN-FINANCIAL-WEBSITE-COMPANY-TOTAL-RIP-196997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

AXIN FINANCIAL SERVICES. IRVINE, CA

AUTHOR: Nedra - (U.S.A.)

DOES ANYONE HAVE ANY INFORMATION REGARDING ANY PENDING CLASS ACTION LAWSUITS AGAINST AXIN FINANCIAL? DOES ANYONE HAVE ANY ADVICE AS TO HOW I CAN GET SOME RESULTS? I WOULD LIKE TO GET THIS CROOKED, DISHONEST COMPANY OUT OF MY LIFE. EVEN THOUGH IRVINE WEBWORKS CANCELLED MY WEBSITES, AXIN FINANCIAL CLAIM I OWE THEM MONEY. THEY PAID IRVINE, NOT ME! IRVINE WEBWORKS GOT PAID IN FULL FOR SERVICES NOT RENDERED. I DON'T UNDERSTAND WHY AXIN FINANCIAL ISN'T GOING AFTER IRVINE WEBWORKS TO COLLECT THIS UNEARNED SERVICE REVENUE.
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#2 UPDATE Employee

Innovative Merchant Solutions Responds

AUTHOR: Leanne - (U.S.A.)

This merchant account was established in March 2004. The merchant was referred to Innovative Merchant Solutions by independent sales office called First Merchant Resources (FMR). Innovative Merchant Solutions does not work with National Grants or work from home internet based businesses. Those most likely were other companies that FMR referred the customer to.

Once this customer's account was established, it was online and available for processing at any time, 24 hours a day. Because we do not have a connection with, or maintain the websites in any way, we were not aware that there were any problems in that regard. After the account had been opened for some time, the owner contacted Innovative Merchant Solutions and advised a representative that she would be moving to a new web hosting company and offering a new line of products. We accommodated this request and noted the account.

Later, the merchant contacted Innovative Merchant Solutions and advised us that she was no longer interested in maintaining the account because the websites had not generated any sales. Although we sympathize with this problem, this issue is something that is completely out of our control.

Upon request for closure the account was terminated and the $295 Termination Fee noted in Section 4.01 of the Merchant Agreement was charged. This Termination Fee is not only listed in the contract, but also on the section just above the signature line on the Merchant Application. That section states If Merchant is approved and elects not to process with IMS and/or cancels the account within six (6) months of approval, Merchant will be charged a $395 cancellation fee to offset IMS' costs of setting up Merchant's account. If cancellation and or termination of the Merchant Agreement occurs after six (6) months, Merchant will be charged the standard termination fee.

Therefore, Innovative Merchant Solutions has provided all contracted services, worked to accommodate the customer's changing needs, and acted within the scopes of the contract. If there are separate issues regarding the operation of the website, we suggest that the provider of those services be contacted directly for assistance.
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#3 UPDATE Employee

Innovative Merchant Solutions Responds

AUTHOR: Leanne - (U.S.A.)

This merchant account was established in March 2004. The merchant was referred to Innovative Merchant Solutions by independent sales office called First Merchant Resources (FMR). Innovative Merchant Solutions does not work with National Grants or work from home internet based businesses. Those most likely were other companies that FMR referred the customer to.

Once this customer's account was established, it was online and available for processing at any time, 24 hours a day. Because we do not have a connection with, or maintain the websites in any way, we were not aware that there were any problems in that regard. After the account had been opened for some time, the owner contacted Innovative Merchant Solutions and advised a representative that she would be moving to a new web hosting company and offering a new line of products. We accommodated this request and noted the account.

Later, the merchant contacted Innovative Merchant Solutions and advised us that she was no longer interested in maintaining the account because the websites had not generated any sales. Although we sympathize with this problem, this issue is something that is completely out of our control.

Upon request for closure the account was terminated and the $295 Termination Fee noted in Section 4.01 of the Merchant Agreement was charged. This Termination Fee is not only listed in the contract, but also on the section just above the signature line on the Merchant Application. That section states If Merchant is approved and elects not to process with IMS and/or cancels the account within six (6) months of approval, Merchant will be charged a $395 cancellation fee to offset IMS' costs of setting up Merchant's account. If cancellation and or termination of the Merchant Agreement occurs after six (6) months, Merchant will be charged the standard termination fee.

Therefore, Innovative Merchant Solutions has provided all contracted services, worked to accommodate the customer's changing needs, and acted within the scopes of the contract. If there are separate issues regarding the operation of the website, we suggest that the provider of those services be contacted directly for assistance.
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#4 UPDATE Employee

Innovative Merchant Solutions Responds

AUTHOR: Leanne - (U.S.A.)

This merchant account was established in March 2004. The merchant was referred to Innovative Merchant Solutions by independent sales office called First Merchant Resources (FMR). Innovative Merchant Solutions does not work with National Grants or work from home internet based businesses. Those most likely were other companies that FMR referred the customer to.

Once this customer's account was established, it was online and available for processing at any time, 24 hours a day. Because we do not have a connection with, or maintain the websites in any way, we were not aware that there were any problems in that regard. After the account had been opened for some time, the owner contacted Innovative Merchant Solutions and advised a representative that she would be moving to a new web hosting company and offering a new line of products. We accommodated this request and noted the account.

Later, the merchant contacted Innovative Merchant Solutions and advised us that she was no longer interested in maintaining the account because the websites had not generated any sales. Although we sympathize with this problem, this issue is something that is completely out of our control.

Upon request for closure the account was terminated and the $295 Termination Fee noted in Section 4.01 of the Merchant Agreement was charged. This Termination Fee is not only listed in the contract, but also on the section just above the signature line on the Merchant Application. That section states If Merchant is approved and elects not to process with IMS and/or cancels the account within six (6) months of approval, Merchant will be charged a $395 cancellation fee to offset IMS' costs of setting up Merchant's account. If cancellation and or termination of the Merchant Agreement occurs after six (6) months, Merchant will be charged the standard termination fee.

Therefore, Innovative Merchant Solutions has provided all contracted services, worked to accommodate the customer's changing needs, and acted within the scopes of the contract. If there are separate issues regarding the operation of the website, we suggest that the provider of those services be contacted directly for assistance.
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#5 UPDATE Employee

Innovative Merchant Solutions Responds

AUTHOR: Leanne - (U.S.A.)

This merchant account was established in March 2004. The merchant was referred to Innovative Merchant Solutions by independent sales office called First Merchant Resources (FMR). Innovative Merchant Solutions does not work with National Grants or work from home internet based businesses. Those most likely were other companies that FMR referred the customer to.

Once this customer's account was established, it was online and available for processing at any time, 24 hours a day. Because we do not have a connection with, or maintain the websites in any way, we were not aware that there were any problems in that regard. After the account had been opened for some time, the owner contacted Innovative Merchant Solutions and advised a representative that she would be moving to a new web hosting company and offering a new line of products. We accommodated this request and noted the account.

Later, the merchant contacted Innovative Merchant Solutions and advised us that she was no longer interested in maintaining the account because the websites had not generated any sales. Although we sympathize with this problem, this issue is something that is completely out of our control.

Upon request for closure the account was terminated and the $295 Termination Fee noted in Section 4.01 of the Merchant Agreement was charged. This Termination Fee is not only listed in the contract, but also on the section just above the signature line on the Merchant Application. That section states If Merchant is approved and elects not to process with IMS and/or cancels the account within six (6) months of approval, Merchant will be charged a $395 cancellation fee to offset IMS' costs of setting up Merchant's account. If cancellation and or termination of the Merchant Agreement occurs after six (6) months, Merchant will be charged the standard termination fee.

Therefore, Innovative Merchant Solutions has provided all contracted services, worked to accommodate the customer's changing needs, and acted within the scopes of the contract. If there are separate issues regarding the operation of the website, we suggest that the provider of those services be contacted directly for assistance.
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