This is a copy of a letter posted on CNET, sent to the BBB in California and the FTC... Now I am writing to you INPHONIC INC.
If you are the least bit honorable, you will help to resolve this. I will post corrective emails to all sites if you assist in correcting this WRONG.
To Whom it May Concern regarding INPHONIC INC. Below is a copy of letter sent to both the FTC and BBB regarding my recent experience with INPHONIC INC. I have also sent a copy to INPHONIC for all the good that will do....
I am writing to complain about the scamming by a company known as INPHONIC INC. At the time, I was not a seasoned veteran of using the internet. While surfing I received a pop-up add stating if I completed a questionnaire I would received a free magazine. The seal stated that if I opened the phone, I would be accepting the terms and conditions and fearful of that warning, I placed it in my closet unopened. A month later a bill for $43.00 arrived from T-Mobile. I called to dispute and they stated that they have received multiple complaint calls regarding a company called INPHONIC INC.
T-MOBILE agreed to cancel my service agreeing to zero out the charge. Several months later a bill for $9.00 came from INPHONIC INC for shipping and handling. I called this company, once the phone was finally answered by a very rude woman, I was then put on hold again, when I complained they slammed the phone against the desk, so that I could hear everything such as ''hey this guy does not want to be left on hold, lets see if he likes this''....When someone named TROY finally did pick up the phone, he accused me of ''breaking the contract'' and insulted me.
Stating ''if I did not know how to use the internet, that was not his problem'', and hung-up. Needless to say, I paid the bill for $9.00. Two weeks ago, I received a bill for $150.00 from a collection agency called ENHANCED RECOVERY on behalf of INPHONIC INC.
I WOULD BE HAPPY TO RETURN THE PHONE TO THIS COMPANY, BUT DO NOT KNOW WHERE TO SEND IT. IN THE MEAN TIME, THEY HAVE FILED A LETTER AGAINST MY CREDIT AND THAT ANGERS ME. I would like help in disputing this charge against my credit.
I would like this company to be exposed for the hooligans they are and so that this does happen to anyone else. I have already filed a complaint with the FCC and now with the Better Business Bureau, in the mean time, I am trying every avenue available.
Regards, Daniel xxxx (number I have never used, found only the Collection Agency Letter) I can be reached at xxxxxxx I am considering Legal Action as an alternative if this is not resolved
Remove the mark against my Credit Company
Remove the Debt of $150.00
Allow me to return the phone
Bureau handling your complaint BBB of Oregon & Western Washington
Web Site: www.thebbb.org
1000 Station Drive, Ste. 222
DuPont, WA , 98327
San Jose, California
U.S.A. Click here to read other Rip Off Reports on InPhonic STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!