- Report: #690650
Report - Rebuttal - Arbitrate
Complaint Review: INSTANT TAX SERVICE
INSTANT TAX SERVICE193 N FLORISSANT FERGUSON, Missouri United States of America
INSTANT TAX SERVICE filed my taxes without contacting me first and didnt have my w2 from both my employers and put the worng gross amount in for my income now i have to amend my taxes and have all these fees to pay i did FERGUSON , Missouri
*UPDATE EX-employee responds: File Charges
*Consumer Comment: RED FLAG, RED FLAG, RED FLAG
*REBUTTAL Owner of company: Instant Tax
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I went to get a loan from instant tax and I was told everything I signed was to say I will pay the loan back when I got my taxes. I was never told they will automatically file my taxes they said I could come back in Jan when I get my w2 forms. The girl put my income in the system wrong witch made my amount be off by almost $3000.00. When I found out the company was filing my taxes without my w2 I knew something was wrong I called and asked for a manager and talked to a lady who was very rude. It seemed all she wanted to do was argue to protect the fact they filed my taxes without even telling me and she kept saying they went by what i gave them off my last pay stubb.
I told her it was the wrong amount. If i had have been told the trith about the fees and the processing I would have never accepted the loan i would have turned it down.I never seen any papers datedJan 15th they sayi signed to allow them to process my taxes. When i left from getting my loan iwasnt given any paper work i was told they would keep everything untillI come back with my W2. I worked to jobs last year so when they filed my taxes not only did they input the wrong amount they didnt have anything from my other employer now i have to do an amendment.Ialso told them i need not to be charged the almost $600 fee they charge to process this. I was told the bank was going to deduct some fees because i was charged a higher amount to do a ral wich i should have got my taxes back in 48hrs instead of 2 weeks i was promised it would be credited today and it has not been. The manager refused to give me the number to the coorprate office she said they would only direct me back to the store where she is.
So I finally called another location and they gave me the nameof the gmI have called him serveral times and he hasnt responded to any of my calls i still haventbeen refunded anyof the fees and now i have to wait another 6-8 weeksto get the rest of my refund that i should havegot in the first place. I also called the irs and they gave me the name of a form to file an fraud report and i intend to do.
This report was posted on Ripoff Report on 02/04/2011 05:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/INSTANT-TAX-SERVICE/FERGUSON-Missouri-63135/INSTANT-TAX-SERVICE-filed-my-taxes-without-contacting-me-first-and-didnt-have-my-w2-from-690650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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