- Report: #833451
Report - Rebuttal - Arbitrate
Complaint Review: INT*INTELIUS SB
INT*INTELIUS SB14754 Friar Street Van Nuys, California United States of America
INT*INTELIUS SB INT*INTELIUS CM Company Gave me a phone number for $1.95. Then charged me $19.95 14 times for for nothing.. Van Nuys, California
*UPDATE Employee: Intelius Customer Support
My self made problem began in October of 2010. At the time, I needed to find the phone number of a business client. Via an internet search, I came across the name of "INTELIUS SB".
This company stated that "for a charge of $1.95", they could find the phone number I was looking for. So, I used their service and put the charge on my credit card. Then, for some unexplainable reason, the next 14 months I over looked the charge of $19.95 Per month by "INTELIUS SB"
On January 3, 2012 I finally recognized that I had a problem. I called Cardmember Services and the lady there told me, the best she could do was, possibly stop the January charge and maybe get a credit back for 3 months of charges from "INTELIUS SB".
Then I called "INTELIUS SB". An Indian man answered the phone. I asked to speak with someone in the United States, because I couldn't understand his poor english. After approximately 5 minutes a second man answered and said his name was Stephen. He was able to speak good english.
I explained my story to Stephen. He told me that he might be able to stop the charges, to come, in January 2012. I asked him about the other 14 months of charges. He said those charges were the cost of the monthly charges I had agreed to. I told him that, at no time, did I agree to any monthly charges and said "he should credit me for all 14 months". I also told him I wasn't fooling around and I'm ready to get an attorney.
Then he said he could credit me for 3 months of charges. I told him, that was a good start, but what about the other 11 months of charges that they had illegally charged on my credit card.
He wouldn't answer my question. I told him to "do what he could" and I'll take over from there.
I am not sure what, if anything, I'm going to get back or from who. I have been charged $19.95 x 14 = ($279.30) and haven't received any value or refund.
I see, on the internet, that "INTELIUS" has many customer complaints. How does this company keep operating?
I have learned one, very important thing. Every month, check everything on the credit card statements.
This report was posted on Ripoff Report on 02/03/2012 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/INTINTELIUS-SB/Van-Nuys-California-/INTINTELIUS-SB-INTINTELIUS-CM-Company-Gave-me-a-phone-number-for-195-Then-charged-me-833451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.