- Report: #82118
Report - Rebuttal - Arbitrate
Complaint Review: INTUIT
INTUIT8535 GARCIA AVE. MOUNTAIN VIEW, California U.S.A.
INTUIT TURBOTAX Faulty Turbotax software, cost $40.00 to install it. Intuit will not reimburse even though they admit to faulty software. MOUNTAIN VIEW California
*UPDATE EX-employee responds: Yup, thats how it works... they can not guarantee that it will run on every computer
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When I attempted to install it, I got an error box message: "Error Creating Necessary Version Files, when installing TurboTax 2003." This error message had a date of December 2, 2003! And, the error was ongoing.
I could not install their $42.99 software purchased 2/06/04, and had to hire my computer guru to install it that cost me $40.00!
The correcting software for their error was extremely complex and only my computer guru could understand how to do it, and it took him one hour!
I described all the foregoing to Intuit in Mountainview and they told me, "Since you can now use the software, there is nothing we can do." I told them that I am out a total of $82.99 for the installed TurboTax. They said, "We cannot reimburse you for anything." Hence this report.
This report was posted on Ripoff Report on 02/27/2004 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/INTUIT/MOUNTAIN-VIEW-California-84043/INTUIT-TURBOTAX-Faulty-Turbotax-software-cost-4000-to-install-it-Intuit-will-not-reimb-82118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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