• Report: #698040

Complaint Review: IOLO Technologies

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  • Submitted: Mon, February 21, 2011
  • Updated: Mon, February 21, 2011

  • Reported By: Karen — St. Petersburg Florida United States of America
IOLO Technologies
7470 North Figueroa Street Los Angeles, California United States of America

IOLO Technologies System Mechanic 10 BEWARE of this COMPANY and Their Software it's a RIPOFF Los Angeles, California

*Author of original report: Update Receipt Attached

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This software and this company

is a complete ripoff

I will provide you with all the proof of the way they

have done business with me and how they handle

complaints

 




ATTENTION SHOPPERS

 


I purchased this after being told that it can resolve our PC problems

After several failed attempts by me and the IT department

We called and spoke with Allie D. in customer service at:

IOLO Technologies

for System Mechanic 10 Software

Corporate Headquarters
7470 North Figueroa St., Los Angeles, CA 90041, USA
Tel: 323.257.8888
We were issued a RMA number to return the item in August 2010
We used a tracking number from USPS to make certain it got there.

RMA - 811626
USPS Tracking Number:

9102 8052 1368 3121 4390 77


That was delivered on


September 2nd, 2010

THIS COMPANY IS A REAL PIECE OF WORK

THEIR PRODUCTS

NEEDS TO BE REMOVED FROM EVERY STORE ACROSS THE

USA

EMAIL RECEIVED FROM IOLO
From:
iolo Customer Care
Sent: Friday, August 27, 2010 12:14 PM
To: Subject: RE: General Technical Questions ..
*****************************************************************************
Please DO NOT alter the subject line when replying to this e-mail, otherwise,
your response may not be received by our Customer Care Department.
*****************************************************************************

Dear Customer,

We have received the copy of your receipt and you fall within the required time limit to obtain a refund. What you will need to do is mail the items listed below to the address below. Your RMA number is as follows: RMA-811626.

a. Product box and packaging b. Compact Disk c. Receipt

Attn: Retail Return 7470 North Figueroa St. Los Angeles, CA 90041

The product box and packaging must be complete, for example if the UPC is missing from the box the product will be returned to you and the refund will be denied. Once those items have been received (The product must be received within 30 days of the date this email was sent) and have been checked for damage (Returned products must be in resalable condition. The RMA may be rescinded or reduced in value based on iolo's sole judgment of the product's condition) then we will issue a refund to the name and address included with the product. Please note that all refunds are subject to a 15 percent processing fee that may be waived at the time of processing pending a review on a case by case basis. iolo technologies is not responsible for shipping costs or taxes that were originally paid for the product. Please allow 6 to 8 weeks to receive your refund check once the product has been sent. If you have any further questions about the refund policy please refer to it in its entirety at the following location:

http://www.iolo.com/customercare/productreturns.aspx

Thank you for your time and patience. If you have any further questions, suggestions, or comments about any of our products, don't hesitate to contact us using this case. To provide for better tracking of your issue and to ensure accurate responses by Customer Care, please do not start a second case on the same issue as this may cause unnecessary delays. For your reference, your case number is CAS-811626. You may also visit Customer Care online at http://www.iolo.com/customercare.

Regards,

Allie D, Customer Care Representative http://www.iolo.com/customercare

AGAIN BOYCOTT and AVOID THIS COMPANY and their PRODUCTS!

-----------------------------------------------------


This report was posted on Ripoff Report on 02/21/2011 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/IOLO-Technologies/Los-Angeles-California-90041/IOLO-Technologies-System-Mechanic-10-BEWARE-of-this-COMPANY-and-Their-Software-its-a-RIPO-698040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update Receipt Attached

AUTHOR: Karen - (United States of America)

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