- Report: #461292
Report - Rebuttal - Arbitrate
Complaint Review: IOS, ILD Teleservices, IDL Teleservices
IOS, ILD Teleservices, IDL Teleservices8401 Datapoint Drive Suite 1000 San Antonio, Texas U.S.A.
IOS, ILD Teleservices, IDL Teleservices, exorbitant phone charges from pay phone San Antonio Texas
*Consumer Comment: AT&T makes out with ILD phony charges
*General Comment: Not a rebuttal
*REBUTTAL Owner of company: We Hope You've been Taken Care of
The pay phone indicated I could use a credit card and I did so fully expecting to be charged a few dollars. The entry info was automated so I couldn't ask how much I was being charged. It turns out it was nearly $40 for a 6 minute call and $50 for a 12 minutes call. (I found out because my credit card company suspected fraudulent activity) Both calls were to California and were placed after 8 p.m. I contacted the customer service division of IOS Tel and they said the billing was correct and gave me a long list of prices and taxes.
A summary of one call:
$10.98 automated connection fee
$ 5.00 property impose (?)
$3.00 pay phone surcharge
$6.00 non suscriber fee
$1.75 billing fee
Rate $1.29 a minute
I do feel that this company is ripping people off. Had I had any idea of how exorbitant these fees would be I would not have used these services. Their representative told me I could have dialed 00 first to ask about charges but this was not obvious to a first time user and no one in their right mind would use this after they knew.
This report was posted on Ripoff Report on 06/12/2009 10:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/IOS-ILD-Teleservices-IDL-Teleservices/San-Antonio-Texas/IOS-ILD-Teleservices-IDL-Teleservices-exorbitant-phone-charges-from-pay-phone-San-Anton-461292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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