• Report: #948032

Complaint Review: IObit

  • Submitted: Fri, September 28, 2012
  • Updated: Tue, October 02, 2012

  • Reported By: EthicsMatter — Hermitage Tennessee United States of America
IObit
665 3rd Street, Suite 150 San Francisco, California United States of America

IObit - IObit.com Malware & TrialPay San Francisco, California

*Consumer Comment: Beware- Employees from Afghanistan will lie for their company

*Consumer Comment: BEWARE – The complaints posted here!

*Consumer Comment: Affiliations listed fake

*REBUTTAL Owner of company: iObit Technical Inquiry

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Product: Advanced SystemCare 5 Free (ASC 5 Free) - Platform: Windows XP Professional (SP 3) - Problem: If a user tries to uninstall  IObit's Advanced SystemCare 5 Free product suite via the Windows 'Add or Remove Programs' utility, the Trojan-horse application 'UninstallPromote.exe' (a component of IObit's ASC 5 Free suite) launches, locks up 'Add or Remove Programs' -- forcing the user to terminate the utility via Task Manager, while also offering a bogus "free" license for -- upgrade to -- Advanced SystemCare 5 Pro suite.

Important Note: ClamAV recognizes 'UninstallPromote.exe' as a 'Potentially Unwanted Program'  (PUA), according to the report on this application at VirusTotal.com.

Not only does UninstallPromote launch the user's default Web browser to the bogus "free" upgrade to IObit Advanced SystemCare 5 Pro, which is a TrialPay.com scam offer, but UninstallPromote (therefore, IObit) uses FUD ("Fear, Uncertainty, and Doubt") in the first of the two pop-ups that hijack and paralyze Add or Remove Programs utility and launch the default Web browser without the user's consent, accessing TrialPay (if the user believes the "Get it [sic] Free" pitch and select said graphic -- but computer users never should trust the offers or warnings of software that causes unwanted or unexpected behavior -- which is the behavior of UninstallPromote, technically making it a "Trojan horse" and not merely "potentially unwanted software."

IObit added the 'UninstallPromote.exe' [Trojan-horse] "feature" to Advanced SystemCare Free approximately four months ago, according to Symantec's 'File Insight' component, which fails to recognize the threat the program poses (because "force-quitting" Windows applications, services, or utilities can, and often will, cause temporary or permanent system instability) and if a user chooses to remove/uninstall a program, the user has the right to do so without a false warning (FUD) that after removing that application/suite, her or his "computer may face critical errors slowing it down." (Irony: In this case, uninstalling Advanced SystemCare Free 5 drastically improved the sluggish boot speed and slow performance that ACS actually was causing.)

Summary:
By including 'UninstallPromote.exe' with the Advanced SystemCare 5 Free suite, IObit literally has made a free application suite a "ripoff"; IObit has every right to affiliate itself with TrialPay, although I avoid patronizing any company with uses the "services" of TrialPay, but 'UninstallPromote.exe' is an insidious security risk that ensures I will avoid all IObit products, as well as to warn others who must use the Windows platform about IObit's free Advanced SystemCare suite.

This report was posted on Ripoff Report on 09/28/2012 01:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/IObit/San-Francisco-California-95138/IObit-IObitcom-Malware-TrialPay-San-Francisco-California-948032. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Beware- Employees from Afghanistan will lie for their company

AUTHOR: Trooth - (China)

Strange False Irate Temper Tantrum:The complaints posted here, against ASC are BLATANTLY false and unfair. Theare posted by people incapable of understanding basic software development and/or common (harmless) back end marketing techniques.

My response: This should tell you all you need to know about this company that a person defending them would act this way. I am very experienced in the IT field and with marketing. Common techniques do not make them right, or harmless, and I think you mean under-handed, not back-end, because IObit is a dishonest company. This is fairly obvious to anyone who has had IObit Advanced System Care installed on their computer for more than a day. I have had to fix over 30 customers computers in the last 2 years because IObit has installed useless programs, installed the incorrect drivers, and/or hijacked customers browser and changed their homepage to an IObit ad. Also, this product hijacks the browser and installs other iobit programs repeatedly('iobit-driver update', 'iobit-maleware pro', iobit-registry defrag). Yes, these installers and hijackers are still bundled with the new ASC 9 official download and ASC will re-install these programs if you uninstall them.

 

 

Original Complaint: “After being ripped off by Iobit

 

Response: Really? How were you ripped off? You couldn’t provide us with a specific?

My response to ignorant response: I'm pretty sure all the compaints are the specifics. If any payment was given and this was his outcome, he got ripped off. Even if he didn't pay, it was a ripoff and a waste of time. 

 

 

Original Complaint: “I decided to warn the 4 organizations that they say they are affiliated with.  Web pages exist, but there is no real affliation.”

 

Response: This makes NO SENSE! Who are these “4 organizations” you refer to? You couldn’t provide the name of a single one, to validate your concern? I suggest you educate yourself in online business relationships and marketing techniques.

My response to ignorant response: This makes A LOT of sense. You clearly don't even know the organizations he is referring to but you say it is false anyway. They are called shell companies. They are owned by the same people and they use them as references saying their products are great. Also, their are endorsements on their page from other legit companies they use, but these affiliations are of a business nature only, not an endorsement as it is made to seem. This is basuically lying; lying is not considered a legitimate marketing technique. I suggest you educate yourself on the benefits of leaving Afghanistan, go to a real free country, and you'll see how great it is not to have to put up with dishonest tactics while being free to choose a better product.

 

 

Original Complaint: “Those who have permanently damaged computers, as I do, will just have to live and learn.”

 

Question: I can assure you, if your PC is PERMANENTLY damaged, it is NOT the result of iobits product(s), because there IS NOTHING about iobits product(s) that could possibly damage your PC. Is it possible YOU or someone in YOUR location applied settings too aggressive, resulting in a utility program impacting your OS registry negatively? YES! Can YOU create a scenario that could cause your PC to APPEAR to be damaged? YES? However, do NOT blame the utility YOU used, to cause those issues!

My response to ignorant response: I can assure you, if your PC is PERMANENTLY damaged, it 100% IS the result of iobits products, because there ARE MANY THINGS about iobits products that could damage your PC. This has nothing to do with settings, but if it was simply their useless regisrty defrag tool you are referring to, then yes, you can blame the product because it doesn't come with a warning. Regardless, the "IObit driver" program consistently claims it improves system performance while trying to entice customers to scan for old drivers, but it installs the wrong drivers almost every single time, redering the computer inoperable. This has nothing whatsoever to do with customer error; it is 100% the product causing these problems. Again, i have my own business and I have had to fix over 30 customers computers in the last couple years because of these IObit problems.  YES, you can blame the product because the product is the one and only problem here.

 

 

Original complaint: “If anyone else was then blackmailed to remove the malware, they should also post.  We were asked for 300.00 to remove the malware they installed.”

 

Crazy Question: WHO blackmailed you to remove ANYTHING? You dot know, iobit software provides an uninstall feature, which is EASILY accessible through Microsoft Windows Software/Program management? It’s really easy to find AND easier to use!

My response to ignorant response: The unistall feature is not thorough at all. It doesn't get everything in the registry even though it claims it does. If you installed ASC, then it hijacked your browser and installed a driver update program itself, then changed your drivers to the wrong drivers and you couldn't go on the internet anymore or use your mouse, then you call their company and they try to charge you for an IT guy to fix the problem; wouldn't you call that a RIPOFF or a hostage situation, if not blackmail? I think so. You can't blame people for not being knowledgeable in computers when a product does things other than it claims to.

 

 

Aghanistani's One final note:

 

The original post appears to be a well thought out and professional writing. To me, it appears to be a slanderous attack, by a masked competitor. Although I could be wrong, My suspicion is generated by the absurd claims, which completely ignore some simple facts!

My response: Really?? You're going to accuse the guy of being a competitor?? Well, it seems pretty obvious that you are completely inaccurate and over-zealos in your defense of IObit, which would tell me that you probably have a financial stake in the company.  Employee?? Part Owner?? Shareholder??

My One final note:IObit advanced system care can be a useful product in limited situations, but it usually does more harm than good for the average user. The main interface can be useful if you scan your computer with the defrag option unchecked and let it fix most of the problems. It will not fix all problems though and asks for a purchase to complete the fix, which is fine; if that was it, the "irate defense guy's" response would be warranted, but there is much more to the product than that. People should(if you must) use it the way I just explained and that's it(main interface, scan, fix). I do not recommend it for anything else as the Driver program installs the wrong drivers consistently and the uninstall program is better than a normal install, but it isn't always complete as it claims. The start-up accelerator is useful, and the optimizer is also okay, and so is the app/toolbar cleaner, but again it's doesn't do a complete job.

Also, about the "uninstallpromote.exe" anyone can look it up themselves and see that this is a "malicious adware", so i do not know why the guy defends it as "common marketing".  if you told him you didnt appreciate a companies spam, he would reply with - shut up you know nothing about computers, spam is a common back end marketing technique. it's strange; it seems only something a person would say if they are benefitting from it.

 

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#2 Consumer Comment

BEWARE – The complaints posted here!

AUTHOR: Thinkink - (Afghanistan)

BEWARE – The complaints posted here, against ASC are BLATANTLY false and unfair. They are posted by people incapable of understanding basic software development and/or common (harmless) back end marketing techniques.

 

I am a paying customer of iobit products, specifically ASC. With 22+ years’ experience on computers and 20 years’ experience accessing the internet. Having dealt with PC illiterate people as a tutor and repairing their systems, from user induced damage; to their OS, software and system devices, I am uniquely qualified to recognize them AND their absurd claims. The greatest proportion of PC users can best be described as unqualified to judge any software company, let alone any software product.

For the first 15 years of my PC use, I had amassed a HUGE library of software. A good portion of that library was accumulated as downloadable content from my personal BBS. Over the course of time, I acquired many distinctly different software utilities, necessary for accessing and modifying system settings, performing system maintenance and tweaking system performance. Most PC users have NO IDEA what is involved in managing their PC properly and maintaining its performance, they are easy pickings for supposed PC tech repair people.

 

I am a paying customer of Products like iobit’s Advanced SystemCare, for the simple reason that THEY provide the ability to do in a few clicks within a single user friendly interface, what I used to spend HOURS doing with MANY separate software utilities. ASC is NOT the only multi-function system management utility I have used over the years, but it is the LAST one I have felt the need to use regularly AND PAY FOR!

 

Now I would like to address an individual’s posted complaint on this site, because it is a typical example of the type of PC illiterate person I referred to previously!

 

Complaint: “After being ripped off by Iobit

Response: Really? How were you ripped off? You couldn’t provide us with a specific?

 

Complaint: “I decided to warn the 4 organizations that they say they are affiliated with.  Web pages exist, but there is no real affliation.”

Response: This makes NO SENSE! Who are these “4 organizations” you refer to? You couldn’t provide the name of a single one, to validate your concern? I suggest you educate yourself in online business relationships and marketing techniques.

 

Complaint: “Contact pages don't work.  No information and the web pages were all created in 2014.”

Response: Very interesting claim, except for the fact that it is blatantly false! I have contacted them several times, in the past, and they have always been friendly and proactive in email responses.

 

Complaint: “I believe that this is one huge scam.  I am reporting to the FBI.  I suggest anyone ripped off by Iobit also report to the FBI and maybe they can shut them down.”

Response: Your comment is typical of the PC illiterate, to blame everything and everyone else for your own self-induced problems and lack of basic skill!

Question: How did that FBI thing work out for you? I’m still purchasing iobit product from a legitimate business and haven’t experienced any FBI or any other government agency related interruption to my relationship with them.

 

Complaint: “Those who have permanently damaged computers, as I do, will just have to live and learn.”

Question: I can assure you, if your PC is PERMANENTLY damaged, it is NOT the result of iobits product(s), because there IS NOTHING about iobits product(s) that could possibly damage your PC. Is it possible YOU or someone in YOUR location applied settings too aggressive, resulting in a utility program impacting your OS registry negatively? YES! Can YOU create a scenario that could cause your PC to APPEAR to be damaged? YES? However, do NOT blame the utility YOU used, to cause those issues!

Complaint: “If anyone else was then blackmailed to remove the malware, they should also post.  We were asked for 300.00 to remove the malware they installed.”

Question: WHO blackmailed you to remove ANYTHING? You dot know, iobit software provides an uninstall feature, which is EASILY accessible through Microsoft Windows Software/Program management? It’s really easy to find AND easier to use!

 

One final note:

The original post appears to be a well thought out and professional writing. To me, it appears to be a slanderous attack, by a masked competitor. Although I could be wrong, My suspicion is generated by the absurd claims, which completely ignore some simple facts!

  1. Many well-known safe programs and program modules are FALESLY identified as suspect, by Anti-Malware programs!

  2. Many well-known safe programs utilize a web browser trigger, upon removal, asking for feedback OR promoting an alternative option for the PC illiterate.

  3. The author throws in the word “Trojan-horse” into the mix, in an effort to cement his claim that iobit has some ill intent. However, if we really want to be as irresponsible and slanderous as this author, we could apply the term “Trojan-horse” to most software suites that require hidden software modules to function and interact with multiple programs and resource web sites!

  4. The author makes ridiculous and unsubstantiated claims about negatively impacting system performance from ASC. I can PERSONALLY attest to the fact that ASC not only IMPROVES Microsoft system performance, it provides ADVANCED PC users easy access to many aspects of system management, which otherwise requires deep knowledge of the OS setting options.

 

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#3 Consumer Comment

Affiliations listed fake

AUTHOR: Myra - ()

After being ripped off by Iobit,   I decided to warn the 4 organizations that they say they are affiliated with.  Web pages exist, but there is no real affliation.  Contact pages don't work.  No information and the web pages were all created in 2014.  I believe that this is one huge scam.  I am reporting to the FBI.  I suggest anyone ripped off by Iobit also report to the FBI and maybe they can shut them down.  Those who have permanently damaged computers, as I do, will just have to live and learn.  If anyone else was then blackmailed to remove the malware, they should also post.  We were asked for 300.00 to remove the malware they installed. 

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#4 REBUTTAL Owner of company

iObit Technical Inquiry

AUTHOR: TrialPay_Support - (United States of America)

Dear TrialPay User,

Thank you for bringing our attention to this issue and I am very sorry for the inconvenience and frustration that you may have encountered regarding the iObit software.  Unfortunately, as TrialPay only acts as an offer and delivery platform for the iObit product, our representatives are unable to assist you regarding the technical aspects of the software.  However, I can assure you that TrialPay offers are legitimate, and that a successful completion of an offer would subsequently reward the user with the particular product.

Once again, I do apologize for the inconvenience that you have experienced, but if you need additional assistance from TrialPay directly, please contact us at generalsupport@trialpay.com with this post's URL and we will be more than happy to see if we can assist you further on our end.

Best,

Amanda
TrialPay Customer Support

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