• Report: #257815

Complaint Review: ISPEEDWAY / AtLast Fulfillment

  • Submitted: Fri, June 29, 2007
  • Updated: Tue, October 14, 2008

  • Reported By:West Palm Beach Florida
ISPEEDWAY / AtLast Fulfillment
11701 East 53rd Avenue, Denver, Colorado U.S.A.

ISPEEDWAY / AtLast Fulfillment Ripoff Denver Colorado

*UPDATE EX-employee responds: AtLast **IS** a major part of the problem.

*UPDATE EX-employee responds: AtLast **IS** a major part of the problem.

*UPDATE EX-employee responds: AtLast **IS** a major part of the problem.

*UPDATE Employee: AtLast Fulfillment and ISPEEDWAY are two completely different companies.

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The ad said you can have a site on the net for $9.99 for a 30 day trail offer. The problem is that they didn't hold up to that offer and when I called the marketing department, he wanted to sell a package for $1750.00. He also stated that you couldn't make any money with the 30 day offer!! I lost $9.99 and allot of time due to the ad you let run on XM. I'm not a real happy XM subscriber!!. Also, there is no way you can set it up for the amount above because you can't receive money from credit card without another $24.99 monthly service charge.

XM is checking on ispeed.com and is getting back to me

Dear William,

Per your RMA request submitted on 6/29/2007 10:35:30 AM, the following is your RMA Number.

RMA # G0629-002910-RM

Before returning your package, please be sure to do the following to ensure that
your return is validated and that the remaining package balance is not charged
to your account:

- Include all original contents of the package
- Write your RMA Number clearly on the OUTSIDE of the package
- Ship your package in a manner that ensures it will be received within 2 weeks
of this notice (we will not accept COD packages)

Return mailing address:

AtLast Fulfillment
Denver, CO - Fulfillment Center, HQ
11701 East 53rd Avenue, Unit A
Denver, CO 80239
RE: Internet Speedway Package



Thank you for trying Internet Speedway. Should you need further assistance
in returning your package, please visit our website http://support.ispeedway.com.

Sincerely,

Returns Management Department
Internet Speedway

Bill
West Palm Beach, Florida
U.S.A.

This report was posted on Ripoff Report on 06/29/2007 05:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/ISPEEDWAY-AtLast-Fulfillment/Denver-Colorado-80239/ISPEEDWAY-AtLast-Fulfillment-Ripoff-Denver-Colorado-257815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

AtLast **IS** a major part of the problem.

AUTHOR: Erisianmonkey - (U.S.A.)

As an ex-employee of AtLast Fulfillment, I know that their policy is to do everything they can to prevent customers from recieving refunds. They consistently refuse to issue refunds, lie outright to customers about whether autoship programs have been canceled, and force every customer who they possibly can to listen to additional sales messages-even those who are calling to say that they want nothing to do with them. If you want **anything** from them, demand to speak with a supervisor, as none of the regular operators have any authority to issue refunds or perform most customer service functions. Their operators are for the most part just telemarketers working in an inbound environment, and scruples are against company policy.
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#2 UPDATE EX-employee responds

AtLast **IS** a major part of the problem.

AUTHOR: Erisianmonkey - (U.S.A.)

As an ex-employee of AtLast Fulfillment, I know that their policy is to do everything they can to prevent customers from recieving refunds. They consistently refuse to issue refunds, lie outright to customers about whether autoship programs have been canceled, and force every customer who they possibly can to listen to additional sales messages-even those who are calling to say that they want nothing to do with them. If you want **anything** from them, demand to speak with a supervisor, as none of the regular operators have any authority to issue refunds or perform most customer service functions. Their operators are for the most part just telemarketers working in an inbound environment, and scruples are against company policy.
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#3 UPDATE EX-employee responds

AtLast **IS** a major part of the problem.

AUTHOR: Erisianmonkey - (U.S.A.)

As an ex-employee of AtLast Fulfillment, I know that their policy is to do everything they can to prevent customers from recieving refunds. They consistently refuse to issue refunds, lie outright to customers about whether autoship programs have been canceled, and force every customer who they possibly can to listen to additional sales messages-even those who are calling to say that they want nothing to do with them. If you want **anything** from them, demand to speak with a supervisor, as none of the regular operators have any authority to issue refunds or perform most customer service functions. Their operators are for the most part just telemarketers working in an inbound environment, and scruples are against company policy.
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#4 UPDATE Employee

AtLast Fulfillment and ISPEEDWAY are two completely different companies.

AUTHOR: Tim - (U.S.A.)

TO ALL CONSUMERS READING THIS REPORT:

Though we do respect this website and the information it offers consumers, it must be known that some information in this report is false. ISPEEDWAY and AtLast Fulfillment are two completely different companies. AtLast Fulfillment is a third party logistics provider who offers warehouse and shipping solutions for ISPEEDWAY's products. Our company was not at fault in the previously mentioned issue in any way, shape, or form. In fact, our top-notch customer service and product offerings are what landed us a spot in this year's Inc, 500. Please understand that ISPEEDWAY and AtLast Fulfillment are two completely different companies.

Regards,

Tim Macbeth
Marketing Manager
AtLast Fulfillment
tmacbeth@atlastfulfillment.com
(303) 662-1041 ext. 326
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