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  • Report: #654101

Complaint Review: ISTA

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  • Submitted: Fri, October 22, 2010
  • Updated: Mon, April 09, 2012

  • Reported By: Donald — johnson city New York U.S.A.
ISTA
DALLAS, Texas United States of America

ISTA HOT WATER RIPOFF DALLAS, Texas

*Author of original report: ista-north america

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i live in a multi-unit apartment building. the people who oversee the property hired a company called ISTA to collect  the utility bills. (heat  and hot water).  well they do have meters to monitor the heat but not the hot water.  so ISTA uses a system they call" RUBS".  they say its the only fair way to do it since there are no meters.  some apt. have 1 person living there, others have 5  or 4 people. ista has no idea of who lives in the apts.  SALLS who manages the apt. building, might rent an apt. to 2 people and 2 or 3 might move in with them later.   point is i am paying for hot water all the other people use. and thats what ISTA  told me. the more hot water the building uses, the higher my bill would be.  another thing is, the renters have no idea what the bill is for the building, so they can charge whatever they want. i am sure there is a law that would prohibit them from using this method. put meters in!!!  i don't mind paying for hot water that i use.

This report was posted on Ripoff Report on 10/22/2010 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/ISTA/DALLAS-Texas-75265-0596/ISTA-HOT-WATER-RIPOFF-DALLAS-Texas-654101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

ista-north america

AUTHOR: Donald - (U.S.A.)

ista-north america  is an organization hired by sall associates ltd. of binghamton,n.y.   they monitor the hot water usage in the apartments here. i got a bill from them and paid it. a week later i get another bill  which i paid.  the people living here have no idea what they're paying for.   heres my bill: admin fee 3.52      monitored heat svc 15.25        domestic hot water  6.29     maintenance fee 1.00      there are no meters in the building so they use a system they call "rubs".   they appartently get the bill for water usage and heating the water, then split it up between all the apartments.  some apartments have  6 people in them and some have 1  or 2 .    how sad it is  when these people rip off the seniors who live here  and no one does anything about it. calling does no good.  my brothers bill was 130.00.     something is wrong!
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