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  • Report: #711930

Complaint Review: ITP (International Telephone Provider)

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  • Submitted: Wed, March 30, 2011
  • Updated: Thu, March 31, 2011

  • Reported By: Dr.Guy — Beaconsfield Quebec Canada
ITP (International Telephone Provider)
Internet United States of America

ITP ,International Telephone Provider, ITP-Canada Unreasonable Charge for No Service , Internet

*Author of original report: ITP ,International Telephone Provider, ITP-Canada Unreasonable Charge for No Service , Internet

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Feb.1:Join ITP Voip,number to be Ported from Vonage; C$53.38 sign up charge;C$28.96/month;first month free. All advertised prices were in US$, but not made obvious.Disadvantaged exchange rate used.

March 3:Monthly charge of C$28.96 paid:Enquiry about Porting; told all the correct Emails had been sent to Vonage. I explained that I was obliged to continue with Vonage until the number was ported. I was told that I could use the ITP number assigned but initiate a Transfer of call with Vonage. I explained that I would still be obliged to continue with Vonage. I was told that my first month was free with ITP. I explained how it was that the first month free was meant to save me money, not to pay another provider.

March 3 to March 24th. Continued enquiries as to porting. It was repeatedly explained that ITP had to wait for Vonage. I contacted Vonage porting Department and was told that they ported immediatly on request. I was given the another month free in compensation for the delay in porting.

March 24th. Requested to speak with a Manager. I related my conversation with Vonage; I was told that all the correct Emails had been sent. I said that regardless of ITP's correct procedures, there clearly was an impasse; I then requested that a human from ITP phone a human at Vonage and possibly arrange a Portage. The explanation that ITP had followed correct procedures was again repeated.

March 24th. Cancelled service with ITP and was immediatly charged C$100.72 which could be returned if I returned the Free Telephone Modem supplied on joining, in good condition, within 15days. I asked if the charged month C$28.96 could be returned since ITP had acknowledged I had received no service; I was told that the additional free month granted was for April not March thus the March payment could not be returned.

Total service received from ITP, NOTHING.

Cost to me : C$53.38 +C$28.96+ C$16.00(Return Postage) + C$100.72(At the pleasure of ITP)

This report was posted on Ripoff Report on 03/30/2011 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/ITP-International-Telephone-Provider/internet/ITP-International-Telephone-Provider-ITP-Canada-Unreasonable-Charge-for-No-Service-Int-711930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

ITP ,International Telephone Provider, ITP-Canada Unreasonable Charge for No Service , Internet

AUTHOR: Dr.Guy - (Canada)

With respect  to my original Report relating the costs of Not Having Any Service Upon Joining ITP, I now report additional costs to the user Not Referred to on the Web Advertisement. efe 1. The monthly fee for my requested service is advertised at $24.99. Despite not yet having service, my account was billed US$28.97 at commencement of the second month.

This monthly billing includes two additional charges, each of US$1.99 not referred to in the advertised service.

2. If I had waited until my telephone number was Ported from Vonage to ITP, being a Canadian customer I would have been charged a fee of US$50.00. US customers are not charged this fee.

Additional charges not advertised: US$3.98/month Canadian(only) Customer Porting of Number: US$50.00

Overall I have two pieces of advice to give US customers and particularly Canadian,

a) Buyer Beware.           b) Check out Vonage, I mistakenly transferred but transferred back.


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