• Report: #852278

Complaint Review: ITP VOIP, Inc.

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  • Submitted: Sun, March 11, 2012
  • Updated: Tue, March 13, 2012

  • Reported By: djpromo — Henderson Nevada United States of America
ITP VOIP, Inc.
2920 Avenue R, Suite 119 Brooklyn, New York United States of America

ITP VOIP, Inc. Billing Scam, Charging Money for Turned off Phone Lines Brooklyn, New York

*UPDATE Employee: ITP Response

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ITP VOIP, Inc. has been charging me $15 per month for a phone line that has been disconnected for 6 months, and now they're threatening me with collections letters. They've been sending me collection notices every month, which increase by $15 every month for a phone line which does not work, and have been sending threatening letters from their "law firm" saying that they will take action against me if I don't pay them $75 for 6 months of service on a phone line that is turned off.

These scumbags are a total joke, deal with a reputable company like Vonage or just use Skype.

This report was posted on Ripoff Report on 03/11/2012 08:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/ITP-VOIP-Inc/Brooklyn-New-York-11229/ITP-VOIP-Inc-Billing-Scam-Charging-Money-for-Turned-off-Phone-Lines-Brooklyn-New-York-852278. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

ITP Response

AUTHOR: ITP - (United States of America)

ITP is proud to say that we do not charge cancelation fees when cancelling an account. With that said, the customer never called in to cancel their account. Additionally they have our equipment. The customer never returned it, which is why they are listed as an active account. As an active customer, they will continue to get charged each month. If a customer wants to cancel their account, all they need to is call into our customer support center and request to cancel their account and return the equipment.



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