I signed for the service at the end of August. First month was to be free, and the rest for $24.99 -- unlimited domestic& some international calls -- plus applicable fees, first month free.
The first charge to my credit card was for about $70, using "INTERNET TELE PROVIDNEW YORK" which I didn't recognize. I called the credit card company requesting details on the charge. They informed me that the same payee posted a charge of a similar amount the following month. Before I heard back from my credit contacted me. Upon further conversation, they agreed that by mistake they charged me the first month of service, and that I was erroneously flagged as "business" and they promised to correct that.
Shortly afterward I left the country for a week. Upon my return I realized that my phone was disconnected. A long conversation with ITPVOIP today revealed that they were not to credit me for the "business" calls since it is consistent with their terms of service, namely, the clause "ITP reserves the right to immediately terminate or modify the Service, if ITP determines, in its sole discretion, that Customer's Service is being used for non-residential or commercial use."
As far as I could gather, the reason for my line being flagged as "business" is a couple of nights where I made several consecutive calls. While the (1st) representative I talked to agreed that a human inspection reveals it is most likely personal, the others insisted that the clause above allows them to charge me for those calls and any future calls.
As this point my phone is disconnected, they keep charging me, and refuse to reinstate my services of stop billing me until I pay the full amount they arbitrarily decided to charge me. I offered to pay the amount I agree I owe (activation, set-up, delivery of modem, 7 weeks of service) however they said that this won't suffice and I'll go on being billed, charge late fees, &c, while not having services.