- Report: #548989
Report - Rebuttal - Arbitrate
Complaint Review: ITP VoIP
ITP VoIPNew York Internet United States of America
ITP VoIP - ITP4YOU - ITPVOIP DECEPTIVE CHARGES Internet
*UPDATE Employee: No hidden fees
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
The basic plan was supposed to be $9.95 a month
Problem #1 Later I found even tho operating in Canada, the price was in USD.
Problem #2 - No activation charge was indicated except apparently in the small print of the articles of service which no one reads and of course I should have. However there was an activation charge of $29.95, again USD.
Problem #3 - Free Phone Adapter. I always thought FREE was FREE. I was charged shipping of $19.95 and Activation fee of $29.95 so the adapter was definitely not free. AND if you cancel you must return your "FREE" adapter.
Problem #4 - They say they give a free month. However by the time you get the adapter and get set up .... [they give you a temporary phone number until yours is ported], it is only a few days. I believe about a week.
PROBLEM #5 - Even though I told them to port the number I found out later that it was not even mentioned to Vonage that they were porting the number thereby making me pay another month with Vonage of $22.xx for NO SERVICE I could use. Once I reminded them again to port the number, they told me they did not have the other company bill. Then when they found out that I had sent it to them, they said I didn't fill out a transferring number request. In other words no matter was done by me something was missing even tho they did not tell me what I had to do.
When you complain about the hidden fees to customer service they tell you it is buried in the terms of service [where of course few people look].
I have had numerous problems with the service including when my friends called they received 1 ring and it went to voicemail even tho I have it set to 6 rings. Just found that out today.
I wondered why I was getting so many voicemail emails. Why couldn't people just get through?
I told the customer service agent that these were the problems with the way they advertise their service ...
IMHO or in MY OPINION, hiding charges is deceptive and somewhat fraudulent.
I am looking for a better VOIP but now am also waiting for the ADAPTER I purchased to come so I can then hook up with someone else.
This report was posted on Ripoff Report on 01/03/2010 12:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/ITP-VoIP/internet/ITP-VoIP-ITP4YOU-ITPVOIP-DECEPTIVE-CHARGES-Internet-548989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.