- Report: #548989
Report - Rebuttal - Arbitrate
Complaint Review: ITP VoIP
ITP VoIPNew York Internet United States of America
ITP VoIP - ITP4YOU - ITPVOIP DECEPTIVE CHARGES Internet
*UPDATE Employee: No hidden fees
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The basic plan was supposed to be $9.95 a month
Problem #1 Later I found even tho operating in Canada, the price was in USD.
Problem #2 - No activation charge was indicated except apparently in the small print of the articles of service which no one reads and of course I should have. However there was an activation charge of $29.95, again USD.
Problem #3 - Free Phone Adapter. I always thought FREE was FREE. I was charged shipping of $19.95 and Activation fee of $29.95 so the adapter was definitely not free. AND if you cancel you must return your "FREE" adapter.
Problem #4 - They say they give a free month. However by the time you get the adapter and get set up .... [they give you a temporary phone number until yours is ported], it is only a few days. I believe about a week.
PROBLEM #5 - Even though I told them to port the number I found out later that it was not even mentioned to Vonage that they were porting the number thereby making me pay another month with Vonage of $22.xx for NO SERVICE I could use. Once I reminded them again to port the number, they told me they did not have the other company bill. Then when they found out that I had sent it to them, they said I didn't fill out a transferring number request. In other words no matter was done by me something was missing even tho they did not tell me what I had to do.
When you complain about the hidden fees to customer service they tell you it is buried in the terms of service [where of course few people look].
I have had numerous problems with the service including when my friends called they received 1 ring and it went to voicemail even tho I have it set to 6 rings. Just found that out today.
I wondered why I was getting so many voicemail emails. Why couldn't people just get through?
I told the customer service agent that these were the problems with the way they advertise their service ...
IMHO or in MY OPINION, hiding charges is deceptive and somewhat fraudulent.
I am looking for a better VOIP but now am also waiting for the ADAPTER I purchased to come so I can then hook up with someone else.
This report was posted on Ripoff Report on 01/03/2010 12:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/ITP-VoIP/internet/ITP-VoIP-ITP4YOU-ITPVOIP-DECEPTIVE-CHARGES-Internet-548989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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