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  • Report: #698088

Complaint Review: ITP Voip Phone Service

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  • Submitted: Mon, February 21, 2011
  • Updated: Thu, March 17, 2011

  • Reported By: K Silver — Imperial Beach California United States of America
ITP Voip Phone Service
Nationwide United States of America

K Silver Scammed by ITP Voip Phone Service - They Are Posting Fake Reviews Imperial Beach, California

*UPDATE EX-employee responds: Unlimited Plan

*Author of original report: lies and misinformation

*UPDATE EX-employee responds: The Truth

*UPDATE Employee: ITP's response

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Be aware that this company is publishing bogus "consumer report" articles about themselves (a FARTICLE - FAKE article), where they gave themselves rave reviews.  Anyone that is researching this company should know to GO SOMEPLACE ELSE - ANYWHERE ELSE for their voip services.

www.americanconsumernews.com/  - fake review posted by their admin
http://www.voip-catalog.com - another fake review
http://www.cloudants.com/ - another fake review

These reviews are coming up the first three results in Google where I am. 

I was mislead be these fake reviews and purchased their bogus service.  Go ANYWHERE ELSE for your phone service.

This report was posted on Ripoff Report on 02/21/2011 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/ITP-Voip-Phone-Service/nationwide/K-Silver-Scammed-by-ITP-Voip-Phone-Service-They-Are-Posting-Fake-Reviews-Imperial-Beach-698088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Unlimited Plan

AUTHOR: former employee - (United States of America)

This is absolutely correct. When you sign up for the unlimited plan you're fine until you pass X amount of minutes, once this happens you're billed without warning.

This is a very deceitful company which could careless about its customers.
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#2 Author of original report

lies and misinformation

AUTHOR: K Silver - (United States of America)

Let me start of by saying that I signed up for a "home business unlimited" plan AFTER spending some time calling their customer service and explaining that we were in network marketing and used six to eight thousand minutes per month for each of us. I was assured that there would be no problem with this on their "unlimited home business" 2 line plan.
I wanted to only pay for what I had signed up for and the words "call center" only showed up on the last day as an attempted by someone with the company to switch our service to a plan at twice the money.
As a consumer who contacted their offices before engaging in a business transaction with them, I find their lies and misinformation a further example of their deceitful business practices.
The entire issue revolves around their claims of "unlimited" and then their back door - back alley method of extorting money from unsuspecting and honest business people.
If the initial discovery had been one of their agent telling me that they had a limit on unlimited, then I never would have signed up.
As a result of their poorly trained staff, they charged me almost $400 for 3 months when it should have been $49.95 plus normal taxes and fees.
I believe that any company that advertises something as being unlimited should be accountable to their customers and all governmental regulatory agencies to deliver unlimited - without limits.
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#3 UPDATE EX-employee responds

The Truth

AUTHOR: former employee - (United States of America)

When the customer complains of the company giving themselves "rave reviews" it is true. I used to work for this company and they would fabricate stories on various review sites to make themselves appealing to a wide audience.

It's best you go elsewhere for your voip services.
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#4 UPDATE Employee

ITP's response

AUTHOR: ITP - (United States of America)

All reviews found online regarding ITP have all been written by satisfied customers.
 
Mr. Silver is an ex disgruntled customer who was using a Residential Phone plan for his business. Additionally, he was using the phone service for his Call Center. The Terms of Conditions state clearly that a subscriber is not authorized to use the phone service as a Call Center.  Mr. Silver was offered other options that would better suit his needs including credits, but he turned them down. Mr. Silver did mention that he had attempted to use other VoIP companies, but he had the same problem, as no VoIP company including ITP will allow a residential phone service to be used for a business, let alone a Call Center.

VoIP companies like ITP offer its customers Unlimited Calling with the very best quality. We cannot do this if people like Mr. Silver try to abuse the system by not being honest.
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