• Report: #305340

Complaint Review: ITV Direct

  • Submitted: Fri, February 01, 2008
  • Updated: Fri, February 01, 2008

  • Reported By:Seattle Washington
ITV Direct
55 Cherry Hill Rd. Beverly, Massachusetts U.S.A.

ITV Direct Beware of unauthorized charges to you bank account!! Beverly Massachusetts

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I ordered a book (just 1) from one of their infomercials. They offered two (2) additional books for "free" if I ordered right away. The charge for shipping the 2 books was $9.95 EACH, i.e. the cost of each book In my estimation. I said no thank you, got the book I ordered and thought that was that. Six (6) months later while reviewing my bank statement for the month, I discovered two separate EFT charges, two weeks apart for - $9.95 by ITV Direct.

The customer service rep seemed downright perplexed that this could happen! And was very willing to refund the "mistaken" charges. ITV appears to be transparent by admitting the "error", posting a lovely website, phone numbers, naming executives, yet it took numerous calls and faxes to get the ball rolling. The money has not yet been refunded to me. Although, it's only been a couple of weeks. Funny... they took the money out quick enough!

Seattle, Washington

This report was posted on Ripoff Report on 02/01/2008 05:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/ITV-Direct/Beverly-Massachusetts-01915/ITV-Direct-Beware-of-unauthorized-charges-to-you-bank-account-Beverly-Massachusetts-305340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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